Clicking Player button opens Error Report

Nov 22, 2017

Jason Smith
By Jason Smith

Hello all,

So every single time I click the Player button I get the Error Report message. I've uninstalled articulate, restated my computer and installed it again. To no avail. 

I should note that when ever I open Articulate I get the Install Flash error message. BUT I have installed Flash several times. I am having a problem installing it on IE explorer specifically, but it is installed on my computer when I check in chrome or fire fox.

I'm at a loss.

 

11 Replies
Alyssa Gomez
over 6 years ago11/27/17 at 4:15 pm (UTC)

Hello Algonquin College,

I'm happy to help you sort this out. First, let's double-check that you're using the most recent version of Storyline 360. Click the Help tab, then click About Storyline. You should see 3.10.13923.0 in the bottom-right corner. 

Also, be sure you're working from your local hard drive, since working from a network or shared drive can cause problems like these. 

Let me know if you're already on the latest update and working locally, and we'll keep digging!

Leslie McKerchie
over 6 years ago12/06/17 at 7:35 pm (UTC)

Hey Patrick and welcome to E-Learning Heroes :)

Sorry to hear that you've run into a similar issue. Does this happen on a particular file that you are working on or with any file/your software in general?

You may want to consider a repair to your software.

If you're still having difficulty after all of your troubleshooting, I encourage you to reach out to our support engineers here so that we can dig in a bit deeper into what may be going on.

Leslie McKerchie
almost 6 years ago07/16/18 at 5:49 pm (UTC)

Hello Sunil and welcome to E-Learning Heroes :)

Sorry to hear that you ran into difficulty with your project, but thanks for confirming it's a single file.

Since you mention it is only happening with this project, I would advise to import the file into a new one and proceed.

Let me know if that works for you or if we need to further troubleshoot.

Leslie McKerchie
over 5 years ago08/13/18 at 9:09 pm (UTC)

Glad you reached out so that we can help you out with that Andrea.

Were you able to try the steps I shared above?

You may want to consider a repair to your software.

If you're still having difficulty after all of your troubleshooting, I encourage you to reach out to our support engineers here so that we can dig in a bit deeper into what may be going on.

Andrea Lodato
over 5 years ago08/13/18 at 9:59 pm (UTC)

Updated flash and storyline 360 and all works now. Thx.
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Ashley Terwilliger-Pollard
over 5 years ago08/14/18 at 12:16 pm (UTC)

Thanks Andrea! And just a note, that it looks like your email signature came through when you replied via email, although with no sensitive information (just your confidentiality notice). You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Maria Costa-Stienstra
3 years ago04/12/21 at 8:59 pm (UTC)

Hi, Noga, and welcome to E-Learning Heroes! ✨

I'm sorry to hear you're experiencing issues using Storyline 3!

My first suggestion would be to do a quick repair of Storyline. You can find the instructions here. 

If the repair doesn't solve the issue for you, then I'd recommend opening a support case with our engineers. 

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