Closed Caption Icon does not appear
Aug 10, 2017
By
Kyle Gomon
Hi Heros!
When I play my storyline 3 file, the closed captioning icon does not appear. I have the Captions Control checked in Player Properties. I also inserted a video and .sbv file with the same name that I created using YouTube's functionality. When I Preview the slide with the video and caption file, the Caption Icon does not appear. I tried creating a new file and tried it again and it is still not working. Can you think of why the Closed Caption Icon does not appear?
34 Replies
Hey Kyle! Thanks for your question.
It sounds like you already followed these instructions to import the captions. Would you mind sharing your file so we could take a closer look? If you'd rather share it privately, click here.
That would be great!!! Thanks Alyssa
I will send it privately.
How did you get the caption icon to appear?
Hi Debbie,
You'll need to be using Storyline 3 or 360 and add in closed captions as detailed here.
The button appears only when audio is added to the page, and I didn't realize that.
Ah, no worries Debbie - it's looking for that audio and closed captions to add. No other way to enable the button. 🙂
I can confirm that 3 years later and using Storyline 360, this is at least sometimes still a problem.
I am happy to send along a file if I can do so privately as I cannot attach something publicly here, but even after creating a brand new text-to-speech file and ensuring CC is checked (and added into the player), it is not showing as even an option to turn on or off in the player once published.
Hey there Mike!
So sorry this keeps happening to you, and great call on submitting a case with our Support Engineers!
I see that Gerald connected this experience to a potential bug in Storyline:
Your post and case are linked to this issue’s report so we can notify you of any changes on all fronts. Let us know if you have any more questions!
Hi Mike,
As Becca promised, I wanted to let you know that we just released another update for Articulate 360 and included a few important fixes you'll see in the release notes.
The item you'll be interested in is:
Fixed: The closed captioning button disappeared when slide layers paused the timeline of the base layer.
Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
I have the update, and I'm having this issue again. Previously I've fixed it by unchecking 'closed caption, saving, then rechecking - but it is not working this time. Here is my scenario:
I have a LONG video (almost two hours)
I have an srt.
The .srt file successfully attached to the video (verified by viewing when I go into 'edit captions'). In the edit captions view - it works perfect.
The CC icon appears in the player set up preview.
The CC icon does not appear when I preview the slide, or project, or when I publish (whether to a file or Articulate Review).
I've created a trigger to default the CC to True - still, no captions show up on playback.
Hello Jessica,
Great call on getting a support case started, and I see you've been working with my teammate John Carlo! Happy to see he was able to help you out, and if you need anything else, feel free to reply in your case to keep the communication in one spot!
I'm having the same issue in that the Captions icon is showing from where I turned it on under Player but when I export it, that button is not showing. I'm not seeing any paused timeline issues in my code. Looks like a bug.
Hello Tracey,
Thanks for reaching out and sharing that you're running into a similar issue.
I want to take a look at your project file to investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Hi all,
I, too, am having problems with CC ever since updating to v3.54.25674.0.
There are two issues:
I've reported the second issue, but only discovered the first issue today.
Please see sample file attached.
Kind regards... Nick
Hi Nicholas,
Thank you so much for sharing your file! I noticed that the Generate Closed Captions box wasn't selected in the text-to-speech audio file. Here's what I did.
Take a look at the attached file and let me know if you can see those CC icons; we'll go from there!
I've made a note in your case for the second issue, so one of our support engineers will follow up shortly and continue troubleshooting with you. That way, we keep all communication in one spot!
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Great to hear you got this covered, Tracey! Just popping back in here to let you know that your signature came through when you replied to the post. You can edit your post to remove that if needed; here's how 😊
Thanks Becca. Great catch.
Thanks, Becca.
I hadn't spotted that box. What also confused me was that I was able to go into the editor for captions and the text DID appear, even though the box hadn't been ticked. Anyway, with the Generate Captions box ticked, the published version now shows CC.
Thanks again... Nick
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I am also having this issue. Despite being enabled in the (modern) player and appearing in preview, the CC button appears and disappears sporadically after being exported as SCORM and uploaded into our LMS. It happens more in Chrome than in Firefox. Caption button will sometimes reappear when the page is refreshed.
Thanks for reaching out, and welcome to E-Learning Heroes, Katlin! ⭐️
I'm sorry to hear that the Closed Caption button is causing you issues. We'd love to help!
First step: I'd recommend testing your course in a different LMS environment: How to Troubleshoot Your LMS with SCORM Cloud.
Hello
Im having the same issue. My CC button does not appear. Ive tried importing the slides into a new player with no luck. Can you help out please?
Great call on opening a support case, Chris! If possible, we'd like to take a look at your file. My teammate Jose emailed a private upload link to share your file; did you receive that? We're staying tuned so we can continue troubleshooting!
Hello. I'm having the same issue with the "cc" icon not showing when the project is published evn though it's displayed in the player. I used the Record mic option to record my audio, but the closed captioning icon is still missing. I haven't set up the closed captioning option yet, so I don't know if that's the issue.