(Using Storyline 360 v3.83.31444.0) I converted a txt file from WellSaid Labs to a vtt file and in Media Library I see the vtt file attached to the slide. When I preview or publish the slide no captions appear. Captions are "on" on the player.
Hi Melanie, whenever I have had issues with CCs, it's because I have the timecode formatted incorrectly. I would recommend double checking to ensure there aren't any issues with the format. Especially the time code.
If it is a hard to spot issue, I would go through a process of addition, and start with the first 5 captions, see if it works, add 5 more, see if it works, until it breaks. Then you know the problem exists in that group of 5 captions.
Oh, also, if you want to have captions on by default (without the user selecting in the player), you can set the variable "Player.DisplayCaptions" to true using a trigger on timeline start.
2 Replies
Hi Melanie, whenever I have had issues with CCs, it's because I have the timecode formatted incorrectly. I would recommend double checking to ensure there aren't any issues with the format. Especially the time code.
https://developer.mozilla.org/en-US/docs/Web/API/WebVTT_API
If it is a hard to spot issue, I would go through a process of addition, and start with the first 5 captions, see if it works, add 5 more, see if it works, until it breaks. Then you know the problem exists in that group of 5 captions.
Oh, also, if you want to have captions on by default (without the user selecting in the player), you can set the variable "Player.DisplayCaptions" to true using a trigger on timeline start.