Closed Captions without 3rd party tool

Hello!  I am getting stuck on adding closed captioning and need help please.  Following the steps, I click to add closed captioning and a file opens, but I already have my video in the WBT.  What am I supposed to click when I open the file?  I am unable to get the accessibility step to work, and can not get past the first step.   

Thank  you! 

8 Replies
Leslie McKerchie

Hello Georgia and welcome to E-Learning Heroes :)

You mention adding closed captioning without a 3rd party tool, so does that mean you are using the built-in options?

You can find a great set of tutorials here.

I'm not sure I'm following where you are getting stuck, so some additional information would certainly be helpful.

Georgia Prewett

Thank you so much for your email! I was able to figure it out yesterday via chat. It turned out that I was using an older version. I am good to go now!

Thank you!

[cid:image001.jpg@01D32C81.0FD8B4E0]We craft innovative products and solutions that simplify the Frontline experience to reduce customer effort.

Georgia Prewett, Sr. Instructional Designer
Customer Care, Learning and Development
Mobile: 256.527.0251
[cid:image002.png@01D32C81.0FD8B4E0]

Georgia Prewett

Hello!

Yes, thank you. I was able to get help in Chat yesterday. Turns out I had an older version of Storyline, and that’s why I was having issue.

Appreciate your follow up!

Georgia

[cid:image001.jpg@01D32C81.40F41E20]We craft innovative products and solutions that simplify the Frontline experience to reduce customer effort.

Georgia Prewett, Sr. Instructional Designer
Customer Care, Learning and Development
Mobile: 256.527.0251
[cid:image002.png@01D32C81.40F41E20]

Georgia Prewett

It sure did! Thank you for the follow up!

[cid:image001.jpg@01D32C81.61953C90]We craft innovative products and solutions that simplify the Frontline experience to reduce customer effort.

Georgia Prewett, Sr. Instructional Designer
Customer Care, Learning and Development
Mobile: 256.527.0251
[cid:image002.png@01D32C81.61953C90]

Ali Goulet

Looks like our replies crossed a little here, Georgia- sorry about that! Thanks for letting us know and I'm so glad you're all set. ⭐️

Also, just wanted to let you know that your signature carried over to the thread here when replying via email. No worries though! Here's how to remove it, if desired.