Cmi.exit issue with Articulate 2/Scorm Cloud

Hi, Laurence -- Thanks for your question, and based on the info you've shared, I would recommend that you work with our Support Engineers directly. I will go ahead and set you up in a case momentarily and you will be hearing from a member of that team shortly. Your patience is appreciated! 

Hi Christie,

Many thanks for the quick response, very much appreciated! It will be me who is dealing with this issue so if support want to make contact with someone it should be me in the first instance. Look forward to hearing from your team.

Hi, Simon -- I see that you are currently working with Cleo in the case I created for Laurence yesterday, #00770662, so you beat me to it! I will also be sure to monitor the progress being made so that I am able to share relevant updates here for others who may benefit, as well. :)

UPDATE here for anyone who is following along with Laurence and Simon's case.... 

On 4/6, Simon shared the following: 

"We understand that in review mode the result/completion of a lesson will not change unless config.js is modified, as mentioned in the forum post you linked to in your response.  The issue we are having is that once a user has completed a course the review mode is beginning on the final slide in the course instead of the first slide. 

I have tried modifying the suggested entries as mentioned in the forum post you linked to, however this doesn't seem to have had any impact on our issue.  To clarify; is there any way we can return the user to the beginning of the lesson once they have completed the course and entered review mode?

To which our engineer Cleo replied:

"Yes, you are correct, once completion is sent to the LMS and review mode has been set on the last slide, the user is stuck on the last slide. If you want to bring the user back to the first slide without resetting the course, simply use a Jump to slide <slide 1> trigger. You can set it to be triggered automatically by the end of the timeline or from a button."

Hope that helps others who come across this thread in the future seeking assistance!  :)

Just to clarify, I didn't really receive a satisfactory response to this issue. This may have been my fault for not elucidating my point correctly but in any event the courses are stuck in resume mode on completion with a cmi.exit value of suspend. I would expect a value of finish.

I have formulated a simple and very inelegant solution for the time being but still need help on this.

To anyone else dealing with the same issue, we can use this workaround:

On the final slide (the one resume returns you to) we execute the following code when the timeline starts:

________________________________________

var player = GetPlayer();

var myStatus= lmsAPI.GetStatus();

player.SetVar("status", myStatus);

var myEntry= lmsAPI.GetEntryMode();

player.SetVar("entry", myEntry);

________________________________________

This will grab the entry method (in this case we are stuck with suspend) and the completion status.

In my case the value of suspend = 1. The value for a passed course is also 1. You can find the relative values in the APIConstants.js file within your storyline output.

Once we have the two values assigned to variables we can execute a trigger on timeline load on the final slide redirecting us to a custom review slide:

________________________________________

Jump to 'your review slide' 

When the timeline starts

If 'status' is = 1

AND 'entry' is = 1

________________________________________

The review slide will only be reached by students who have passed the course and have an exit/entry of suspend.

________________________________________

PLEASE NOTE: This is not a substitute for a proper solution, so should anyone else find a better answer or a way of getting the courses to correctly exit as one would expect then please share it with the community! We're all in this together.

Hi, Simon -- Many thanks for your follow up, and hopefully other members of the community will be able to share additional insights, as well.