87 Replies
Sheri Matt

It is so strange.  I have had the issue at home and at work office.  I used to get it more often and it has been working for a while.  One strange thing is it will work and not work all within the same day.  What is even stranger is I just checked Rise and I could upload images with no issue.  But Storyline is still giving me the exclamation points.  So for now I am finding the image in Rise, saving it to My Pictures, going into Storyline and adding picture from file.  I don't understand what is going on at all.  

Leslie McKerchie

Hello Varsha, and welcome to E-Learning Heroes. 😊

The solution has been what you've seen here, so working with your IT team is a great call.

Ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly. Let me know if you have any questions. I'm happy to help!

Jennifer Poore

We've seen that issue as well however even when we opened port 443 and had added it to the allow list we still were getting blocked. For us it has to do with our VPN settings. It works only when we get off network.

Jenny Poore | Digital Learning Solutions | Content Developer
Office: +1.978.749.1175
Mobile: +1.978.284.0942

Leslie McKerchie

Thanks for chiming in with your experience, Jenny. I appreciate your sharing.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.


If you still run into an issue after following the steps shared, please contact our support team directly.