It is so strange. I have had the issue at home and at work office. I used to get it more often and it has been working for a while. One strange thing is it will work and not work all within the same day. What is even stranger is I just checked Rise and I could upload images with no issue. But Storyline is still giving me the exclamation points. So for now I am finding the image in Rise, saving it to My Pictures, going into Storyline and adding picture from file. I don't understand what is going on at all.
So sorry you're running into this issue with the Content Library! I've responded to your post in this discussion. We'll continue the conversation there so we have all of the information in one spot.
Thanks for following up and sharing that you're seeing this as well. If you've checked with your IT team that your endpoints have all been allowed, I recommend connecting with our support engineers to help figure out what other obstacles are getting in the way!
I'm glad to hear that you were able to get this resolved, Dion. I appreciate the update.
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I am having the same issue. cannot get pics and illustrations on storyline. I will check with our IT department as well...but in the meantime, are there any other resolutions?
The solution has been what you've seen here, so working with your IT team is a great call.
Ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly. Let me know if you have any questions. I'm happy to help!
We've seen that issue as well however even when we opened port 443 and had added it to the allow list we still were getting blocked. For us it has to do with our VPN settings. It works only when we get off network.
Thanks for chiming in with your experience, Jenny. I appreciate your sharing.
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87 Replies
It is so strange. I have had the issue at home and at work office. I used to get it more often and it has been working for a while. One strange thing is it will work and not work all within the same day. What is even stranger is I just checked Rise and I could upload images with no issue. But Storyline is still giving me the exclamation points. So for now I am finding the image in Rise, saving it to My Pictures, going into Storyline and adding picture from file. I don't understand what is going on at all.
Hi Sheri!
So sorry you're running into this issue with the Content Library! I've responded to your post in this discussion. We'll continue the conversation there so we have all of the information in one spot.
I am having the same issue. What was the final resolution - network endpoints or VPN tweak?
Hi Dion,
Thanks for following up and sharing that you're seeing this as well. If you've checked with your IT team that your endpoints have all been allowed, I recommend connecting with our support engineers to help figure out what other obstacles are getting in the way!
SUBMIT A CASE.
Thanks. I was able to work with my IT team to sort this out.
I'm glad to hear that you were able to get this resolved, Dion. I appreciate the update.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Hi there
I am having the same issue. cannot get pics and illustrations on storyline. I will check with our IT department as well...but in the meantime, are there any other resolutions?
Hello Varsha, and welcome to E-Learning Heroes. 😊
The solution has been what you've seen here, so working with your IT team is a great call.
Ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly. Let me know if you have any questions. I'm happy to help!
We've seen that issue as well however even when we opened port 443 and had added it to the allow list we still were getting blocked. For us it has to do with our VPN settings. It works only when we get off network.
[cid:image001.png@01D75BA6.277E0CF0]
Jenny Poore | Digital Learning Solutions | Content Developer
Jennifer.Poore@smith-nephew.com
Office: +1.978.749.1175
Mobile: +1.978.284.0942
www.smith-nephew.com
Thanks for chiming in with your experience, Jenny. I appreciate your sharing.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Varsha,
If you still run into an issue after following the steps shared, please contact our support team directly.
Hi, it seems the problem is back. I was able to retrieve the photos from the content library yesterday. Icons works fine.
Hi, Bandy.
Thank you for opening a support case! I see you're working with my teammate Ronaziel, so you're in great hands!
Please reach out to Ronaziel through the case if you have additional questions.