16 Replies
Christine Hendrickson

Hi Rob,

There's a pretty good discussion on Cornerstone in the following thread:

Articulate Storyline and Cornerstone LMS

The articles here and here may also help clear up common LMS issues.

If that doesn't help, would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. 

Thanks!

Rob Swanson

Got with Cornerstone and apparently they have special reports that Storyline should use.  Thanks for your attention to this, Christine.  Very grateful for a supportive staff (I'll take rapid response and a strong attempt at help for a problem that isn't really yours as great service every time).

Christine Kastoun

Hi Rob

A client of mine who also uses Cornerstone is experiencing issues with reporting. Their LMS is recording the Pass score (75%) rather then the actual score.  You mentioned that Cornerstone have special reports that Storyline should use, do you have any information on this? Hopefully this will shed some light on the problem my client is having. 

Appreciate your help

Thanks

Christine

Rob Swanson

Hello Christine,

 My apologies for taking so long.  Been out of the country.

 Storyline passes a lot of quality information to Cornerstone, but Cornerstone can’t use most of it.  Haven’t run into problems with it reporting at a different %. though.

 I don’t administrate Cornerstone, but we have only a couple reports that we can run.  It won’t run down to the question level beyond right or wrong (it won’t tell you what the learner selected).  We had to work with our Cornerstone rep to get that far.

You might want to have your client reach out to their Cornerstone rep.

Jason Chan

Hi Rob,

Is that a custom report that their admins helped you create to get you down to the question level? At this point I would settle for right/wrong even if I can't tell what the learner selected specifically. All I can find are reports that give the total score, and completion status for a course. There IS a report that drills down to the question level, but it only summarizes what EVERYONE answered, not a single person.

Any more detail you can give on how you got your reports?

Thanks,

Jason.

Lee Beck

Jason Chan said:

Hi Rob,

Is that a custom report that their admins helped you create to get you down to the question level? At this point I would settle for right/wrong even if I can't tell what the learner selected specifically. All I can find are reports that give the total score, and completion status for a course. There IS a report that drills down to the question level, but it only summarizes what EVERYONE answered, not a single person.Any more detail you can give on how you got your reports?

Thanks,

Jason.

Hi Jason,

I am having similar issues with reporting on Cornerstone. Could you please tell me if the report that you found that drills down to the question level is a standard or custom report and if it is custom, the name of it please?

Many thanks

Lee