Correct Answers Selected but Incorrect Feedback Displays

Sep 08, 2014

Hi- I'm having several complaints that some quiz questions within assessments are displaying incorrect feedback with correct answers are chosen. Any ideas as to why this might be happening? The quiz questions have the Reset to Initial State option selected.

Thank you!

11 Replies
curlyQT Joy

Here it is, although I have to say that I can't replicate the problem myself. This is happening on our SkillPort LMS to various people within our organization but not to me specifically. It's happening within the knowledge checks in this course and I just got a report that it's happening in a different course that is set up the same way.

Thanks for taking a look!

Joanna Kurpiewska


I found one issue within your quizzes, although I'm not sure if it's the reason occuring on your LMS.

It's slide 3.4. There are 4 possible answers to choose: convergence, 24x7 demand, budget pressure and lack of technology. On the slide correct are:


24x7 demand,

budget pressure.

But your incorrect feedback layer says the right answers are: convergence, 24x7 demand and lack of technology. It's not consistent. Try to fix it and see if everything works. I suggest also to double check all the questions once again both in the assessment and between content slides.

I hope it helps

Leslie McKerchie

Thanks again Pete for explaining what was going on. Let's try this one:

From Question 3 on, you had the slide properties set to re-set to initial state instead of resume saved state and this was causing your issue upon review.

I've attached your updated file.

Pete Herman

Totally worked - thanks so much for the fast response!


NOTICE: All email sent to or from AssetMark, Inc., AssetMark Trust Company or their affiliates, is subject to archival retention and review by someone other than the recipient. This email message is confidential, intended only for the named recipient(s) above and for the purposes indicated. If you have received this message in error, or are not the named recipient(s), please keep this information confidential, and immediately notify the sender and delete this email message. Neither AssetMark, Inc., AssetMark Trust Company nor their affiliates, will accept any liability for damage caused by a virus transmitted through this email. IMPORTANT: Email may not be secure. AssetMark, Inc. and AssetMark Trust Company are not liable for the protection of any emails received containing client sensitive information.

This discussion is closed. You can start a new discussion or contact Articulate Support.