I created an entire Storyline 2 presentation, hit "publish" saved as LMS SCORM, and as it was saving, it threw me out of the program. I went back in and tried to open the project, and it saved it as a .swf file. I try to open it and it says, "corrupt file. Could have been created in older version of Articulate". I have tried to send this to the help desk, but keep getting a message that their help desk is down. Any help or ideas?
Hi, Adrian -- Thanks for reaching out and sorry to hear of your troubles! There is a chance that your file could be corrupt beyond recovery. However, there may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
Certainly, Adrian! And hopefully, with the tips shared in the article above on avoiding corruption, you may not need the recovery steps in the future! :)
3 Replies
Hi, Adrian -- Thanks for reaching out and sorry to hear of your troubles! There is a chance that your file could be corrupt beyond recovery. However, there may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
Here is another post on a similar topic that you may want to review, and here also are some general troubleshooting steps that may help.
Also, in order to avoid corruption in the future, please see this article: Follow These Tips to Reduce Your Risk of Corrupting or Losing Project Files.
Please let us know if you are all set or still need more help! :)
Thank you so much for your reply; unfortunately, it isn't there, but I will keep this info for future use!
Certainly, Adrian! And hopefully, with the tips shared in the article above on avoiding corruption, you may not need the recovery steps in the future! :)
This discussion is closed. You can start a new discussion or contact Articulate Support.