Could not sync with Articulate 360
Jul 07, 2020
Hi
I got an error-message when working with animations on objects and icons.
When I run a diagnostics, this is what I got:
How can I fix this?
Jul 07, 2020
Hi
I got an error-message when working with animations on objects and icons.
When I run a diagnostics, this is what I got:
How can I fix this?
6 Replies
Hi Anette!
I've reached out to you in a support case so that we can enlist help from our Support Engineers!
You'll hear from our team shortly.
Thank you :)
I also have the same problem :(
Hi Bromie and welcome to E-Learning Heroes 😊
Thanks for letting us know that you're running into a similar issue. I've opened a support case on your behalf and you should be hearing from one of our support engineers soon.
I also have the same problem, is there a solution yet ?
Hi Roel,
I'm sorry to hear you're running into this as well! It looks like we haven't nailed down a specific cause of this error, but a first step you can take is to have your IT team check that all network endpoints have been allowed:
If you're still running into issues after this, connect with a support engineer, and they'll lend you a hand in nailing down the culprit!
This discussion is closed. You can start a new discussion or contact Articulate Support.