Course duration is not working

Hi, Marcela -- Thank you for reaching out with your question! May I ask if you might be able to share your file so that we are able to take a closer look? If you'd prefer to share privately, here is the form you would need to send that our way. 

I'm sorry but I cannot share the file due to security restrictions at mu work. That being said, a coworker is also experiencing the same thing.

Hi Marcela!

Currently, the duration of an Articulate Storyline course only appears in the Articulate Mobile Player app. If you'd like to display the duration in the Flash or HTML5 output, please submit a feature request to our development team.

To specify the duration for your Storyline project:

1. Go to the Home tab on the ribbon and click Publish.
2. Click the ellipsis (…) button beside the Title field.
3. Enter the Duration for your course on the Project Info window.

Also please note that replying to the forums via e-mail attaches your signature. You are welcome to pop in and edit if needed.

I don't know if I agree with your reply Leslie because before, this feature was working.

After clicking the ellipsis,  if the duration field was set to "calculate automatically", the time did use to appear, more or less accurately (based on all slide/layer duration).  Something has happened that has disabled this feature.

Hi Marcela!

Do you have a sample file where this works for you?

Perhaps a screencast even of a few slides in your course so that I can understand.

I cannot share files due to proprietary reasons, so I would appreciate that the file not be shared with the community.

Marcela - I grabbed the file, but please note that you shared in the public forums - you are welcome to delete.

thanks :-)

Hi Marcela!

The file you shared with me showed an estimated time of 30 min. 

I deleted all scenes but the quiz, and the duration changed to 6 min. Are you not seeing this number change? Is that the behavior you are reporting?

In any of my other courses that I have created since the one I sent do not show an estimated time, they are showing 6 minutes or 8 minutes and don't change, regardless of the amount of slides that I have with timelines that I know are much longer than the 6 or 8 minutes.  So that's right, the number is not changing.   

Hi Marcela! If you are seeing the issue across projects, I'd advise a repair of your software.

Please be sure that you are on the latest update for Storyline 2, which is now Update 10. An update will also repair the software, but if you are on the latest update, click this link to follow the repair instructions.

Just wondering if the repair fixed the issue. I am having the same issue and my co-worker is not. 

Hello Brandon - I'm not sure if Marcela is still subscribed here, but hopefully she will be able to chime in and provide an update. Otherwise, I'd advise the same as above with the latest update and/or repair of your software. Interesting that it is not happening to a co-worker, which probably means it's not the project.

At first I thought I was experiencing the same issue. I had a file with 96 slides and the duration said "about 7 minutes". That seemed way too short of a time for a file this size. Then it occurred to me that Storyline must just be adding the set timeline of each slide to calculate the duration. When I checked my slide timelines in the file, I found that the majority of them were set at three to five seconds each. I added them all up manually and divided the number by 60. Sure enough, the total was 7 minutes, just as Storyline calculated!