Course gets stuck on second page (Next and Previous buttons and Automatic slide advance not working)
Nov 26, 2015
Hi,
I need to make updates to an existing course that is published in an LMS system. The course was originally created in the previous version of Storyline but has been converted to a Storyline 2 course during a minor update earlier in the year.
This week I opened the latest version of my source file to make some minor updates and all of a sudden the course always gets stuck on the second slide.
My original settings/ slide properties are:
- Navigation Restriction: Restricted
- Slide advances: By User
- When revisiting: Automatically Decide
- Slide navigation controls: Prev and Next ticked
- Player features: player defaults
I have:
- Re-installed Articulate Storyline 2 sw
- Installed the latest sw update
I have tried the following in different combinations:
- Deleted the Prev/Next button triggers and re-created them
- Unticked the Next/Previous buttons
- Set the Slide Advances to Automatically
- Set Navigation Restriction to Free
- Imported the course slides to a new project
- Imported the original power point slides to a new project
- asked a colleague to try all of the above on his PC
In all the above cases the course plays the first slide perfectly, I can move to the second slide Automatically or using the Next button (depending on my slide properties) but the course always gets stuck on the second slide. If I use the menu on the side instead of the Next button after the first slide is completed I can move to any other page in the course but then it gets stuck on that page instead.
The course has worked fine in the LMS system up until now. One end user has had the same problem with the course in LMS but after ten or so attempts she was able to continue the course. When I try the course in LMS it works fine from the start.
I also have other courses I have created that do not display these problems. It is only this course and all the previous versions of this course that has the problem.
I really need to make updates to the course so I need some help in fixing this problem.
Thanks
Annika
15 Replies
Hi Annika
are there any variables or triggers on the slide that could be causing issues?
Might be easier for someone to help if you can upload the story file
Hi Wendy,
Thanks for the very quick reply.
There are no variables or triggers on the first few slides, although there are plenty later in the course.
The course subject is proprietary information so I need to get permission from the content owner before I can share the file.
Thanks
Annika
No problem - might be easier for you to log a support ticket - you can upload the file to Articulate and the people on the forum won't see it.
Thanks, I will do that once I get approval to share the file.
Thanks
Annika
Hi Annika
Support can supply you with a Non Disclosure Agreement if you need one.
Hi Annika! Wendy is correct, we can sign an NDA if needed and you can submit your support ticket here when you're ready and we will be happy to take a look.
Hi Wendy and Leslie,
Thanks for your help. The issue has been fixed by the support team. There were some corrupt data on the master slides that caused the course to get stuck on the second page,
Excellent work by the support team.
Thanks
Annika
Great news Annika - so glad you got it sorted out.
If there is corrupt data on a slide, is that something I can fix myself or do I need to submit it to the support team? My file is over 700MB and it would take a long time to upload.
Hi Richard
Do you know which slide/s are corrupt? Are you seeing the project stop publish at a specific point?
You may be able to identify by creating a new project file and importing in a few slides at a time to check which slide is corrupt?
Hi, Richard -- I see that Wendy has stopped in to offer some assistance here! I thought I might share the following, as well:
While it's possible that your file could be corrupt beyond recovery, there may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
And in order to avoid corruption in the future, please see this article: Follow These Tips to Reduce Your Risk of Corrupting or Losing Project Files.
Please let us know if you are all set or still need more help!
I have seen Storyline error like this because of a font.
Is there a new font on that page or a special font character that storyline is trying to render but cannot? To test, erase all the text on the slide or make all the fonts something that is known to be safe such as Arial.
Hi Richard,
Our team can't fix corrupt files, as they are likely corrupt beyond recovery. If you want us to confirm that it's not just your installation of Storyline we're happy to help with that by testing your file if you can upload it here in the forums or if you'd prefer to keep it private send along to our Support engineers using this form.
Hi everyone,
The problem I had in my course was on the Master slide for the second page in the course. The problem still happens to me every time I create a new course. I think it is caused by something in the imported ppt source file and it could very well be related to different fonts.
The way I fix this is to go to the Master slide for the second page and delete the corrupted information that appears in the 'instruction' text box on the left hand side outside the actual slide. This fixes my problem but Richard's problem may be related to something entirely different.
Kind Regards
Annika
So good of you to stop in and share what did the trick for your, Annika! Hopefully that info will be helpful to others who come across this discussion in the future. :)
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