Course Marking "Complete" When Learner Has Not Finished

Hi William,

I appreciate you sharing what your tester is experiencing in your LMS. 

Does the tester that experienced the issue have the same issue in SCORM Cloud or does it work for them in that environment? 

If you cannot replicate the issue in SCORM Cloud, I'd recommend following up with your LMS provider.

Thanks, Leslie. We will ask that tester to try in ScormCloud. Agree, this may be a good way to help further define or isolate the issue.

Hello all! Do we have an update on this one? 

I'm having the very same issue. You will find my .story file attached to this post. Note that the navigation is restricted and I only have the "Completed/Passed" trigger once, in the final quiz. 

My LMS person is trying to figure if there's anything on their end (we use SAP Success Factors), but meanwhile, I decided to share here to try to identify if there's some kind of configuration on my end that may be causing this. 

To simplify: in my case, users are starting the course, closing the browser at some point, and when they return to the course, they have been marked as "Completed" and are forced to take the course from the very beginning. They are very frustrated. 

Hello Guilherme,

Happy to help!

I took a look at your project file and saw that you are using SCORM 2004 2nd Edition as your learning standard when publishing your course. I tested in SCORM Cloud with the LMS debug mode enabled and saw that upon reaching the last parts of the quiz, the course exceeded its suspend data limit of 4000 characters which explains why your learners are encountering issues when resuming the course. Here's the exact moment in the logs when the limit was exceeded: 

Here's the link that I used for testing if you want to check out the logs yourself. To correct the issue, consider publishing your course in SCORM 2004 3rd or 4th Edition. If the issue persists, open a case with our support team here for further assistance.

Let us know how it goes!

Thank you for this, Jose. I published the project in 2004 - 3rd and I'll now update my course and see it works properly. As soon as that's done I'll update this thread. 

Again, thank you. 

Hello,

I have published the course first using 2004-3rd. Nothing changed. Then, I published the course in 2004-4th. After this change, the learners were able to stop the course and resume it from the same point, which was great, but now they can't finish the course!! 

We use Success Factors (SAP), which has an option called "Verify course completion," but even using that, the course is now not marked as completed! 

This is very confusing, I must say. What else can I do? I only need the course to allow the learner to stop it and resume it from the same topic on and (obviously) to have it marked as completed once they click on the button with that trigger (which they can only see if they pass the final quiz). 

The updated .story file is attached. 

Please, help me. 

Hello Guilherme,

Thanks for the update! Would you mind testing your course in SCORM Cloud so we can isolate if the behavior is only happening in your LMS? Additionally, have you tried using other completion criteria, such as tracking by slides viewed to see if this changes anything?

Hello Jose.

I have a few triggers based on animation: the triggers cause the timeline to pause when an entrance animation completes a button. 

It seems like Storyline is reading this as course completion. I say this because when I ran and stopped the course BEFORE the first trigger based on animation, it reported properly, so I was to close the course and resume it from the same point, and SCORM Clouded was showing the status "incomplete". This is the debug log that shows this (https://app.cloud.scorm.com/sc/guest/ViewDebugLog?logId=22813a8d-765b-4fb5-b1d8-44bdcb6b819f&courseTitle=FSCD+Review+and+Amend+Process+Training_3rd).

But when I ran and stopped the course AFTER two of these triggers, the course as then marked as "complete" in SCORM Cloud, which should not be happening. This is the debug showing that (https://app.cloud.scorm.com/sc/guest/ViewDebugLog?logId=a7dba88f-c31e-4445-bc8c-84613397df0c&courseTitle=FSCD+Review+and+Amend+Process+Training_3rd) . 

Again, this is not how I designed the course. It should only be marked as completed if the learner clicks on the "exit" button, which is only visible on the success layer of the final Quiz. 

Any suggestions? How can I fix this? Is Storyline really misreading the status and considering the status of an animation as the status of the whole course? 

Ok, I was able to fix the issue. 

The whole problem was caused by a configuration in the Tracking section of the course. By default, the course was marking all the quizzes as "Final assessment," so after the learning completed the very first quiz, the whole course was marked as completed. 

Initially, I tried to change the first 5 assessments to "Pre check", but that didn't change anything, so I simply deleted all the 5 module assessments from the course, keeping only the final assessment and setting the final assessment to "Final Assessment" in the tracking tab. 

• The image "tracking_error_1" shows how to get to the screen. 
• The image "tracking_error_2" shows the incorrect setting, that was leading to the premature completion status. 
• The image "tracking_success" shows the setting that worked out for me, meaning that, now, the only for the course to be marked as completed is if the learner passes the final assessment, which is what I wanted since the beginning. 

Another change was to export the course in SCORM 1.2, not in 2004-4th. That was an advice form an experienced ID. Be aware that I have tried SCORM 1.2 initially and at some point in this thread I was advised to use 2004-3rd or 4th due to the volume of characters. 

I tested all that using SCORM Cloud prior to updating the course in my LMS. 

Thank you all for your support in this journey.