Forum Discussion
Course Marking "Complete" When Learner Has Not Finished
Hello! Checking to see if anyone has experienced this issue with Storyline 360:
- Our course has no final quiz, so completion is registered when the timeline starts on the last slide (Using trigg...
Hello all! Do we have an update on this one?
I'm having the very same issue. You will find my .story file attached to this post. Note that the navigation is restricted and I only have the "Completed/Passed" trigger once, in the final quiz.
My LMS person is trying to figure if there's anything on their end (we use SAP Success Factors), but meanwhile, I decided to share here to try to identify if there's some kind of configuration on my end that may be causing this.
To simplify: in my case, users are starting the course, closing the browser at some point, and when they return to the course, they have been marked as "Completed" and are forced to take the course from the very beginning. They are very frustrated.
Hello Guilherme,
Happy to help!
I took a look at your project file and saw that you are using SCORM 2004 2nd Edition as your learning standard when publishing your course. I tested in SCORM Cloud with the LMS debug mode enabled and saw that upon reaching the last parts of the quiz, the course exceeded its suspend data limit of 4000 characters which explains why your learners are encountering issues when resuming the course. Here's the exact moment in the logs when the limit was exceeded:
Here's the link that I used for testing if you want to check out the logs yourself. To correct the issue, consider publishing your course in SCORM 2004 3rd or 4th Edition. If the issue persists, open a case with our support team here for further assistance.
Let us know how it goes!
Thank you for this, Jose. I published the project in 2004 - 3rd and I'll now update my course and see it works properly. As soon as that's done I'll update this thread.
Again, thank you.
