Design elements being dropped by slide

Hi Paige

have you tried importing your file into a new project or do a repair of SL.

Good Morning,

I just tried the import into a new project option and the new project dropped all the design elements and the images as well.

When it showed the preview of the slides to import the design elements were shown and the images, but nothing shows once it was imported.

I will try re-installing the program to see if that fixes things,

Paige

Good Morning,

I just tried the re-install/fix the program and this did not fix the problem either.

The file still shows the complete screens in the story view to the right and the actual slide drops the design theme elements and any images I place on the pages. If I publish the slides they also drop the design and images.

Any other ideas, or is the file corrupted and I need to go back to a previously saved version- UGH.

Thank you for all your assistance,

Paige

Hi, Elizabeth -- Thanks for reaching out and so sorry to hear of your troubles! We appreciate that you've shared that you already tried the repair and it did not help you find improvement. 

There is a chance it could be corrupt beyond recovery. However, there may still be a working version of your project in your temp files. Here's how to check:

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

You may also want to see this article for details additional troubleshooting steps that may help, and it's especially recommended that you work locally as noted in Step #1.

And you may find this article, Follow These Tips to Reduce Your Risk of Corrupting or Losing Project Files, to be helpful in the future, as well. 

Thank you for the additional suggestions. I looked for the file in the location you stated %appdata%\Articulate\Storyline and didn't find it.

I think I will have to go back to the older version I have (thank goodness I have an older version) and redo the edits I made.

Good and painful reminder to save often!

If I run into the issue again I will follow the trouble shooting steps suggested in the article you linked me to.

Thank you again for your support and suggestions.

Sorry to hear that you were not able to recover your file, Elizabeth, but thank you for sharing an update. Please don't hesitate to reach out if there is anything more we can do to assist. :)