document screen size adds white borders on sides when title within player frame is used

Dec 18, 2018

Hi there,

I can't figure out a solution to solve the problem of getting left and right white borders. They appear when I preview the content in storyline, LMS or Articulate Review. However they are not there when I design in Articulate itself.

It is a matter of a few pixels added on each side. These white borders appear when I use Title Feature within the Articulate frame. The story size I design in is: 1920 x 1080. I tested with different settings where I deducted the 23 pixels for title and not, and it doesn't make a difference.

Can you please help?



2 Replies
Katie Riggio

Hi there, Anna. Thanks for including those files, and I'm so sorry you've come across this problem.

Our team is looking into an issue where slides show a white border between the slide and the player, and the screenshot you shared matches our findings. I'm sure this has been frustrating, as the goal is to produce high-quality work, and the white border you're seeing is keeping you from achieving that!

We're working on a solution for this issue and promise to let you know as soon as it's fixed. Thanks!

Ashley Terwilliger-Pollard

Hi Anna, 

Thanks for your patience, and I've got good news to share today!  Storyline 360, build 3.31.19951.0 is available today!

It includes a fix for the issue where white lines or borders could appear around slides in published content.

Updating to the latest version is free and easy for Articulate 360 users following the steps outlined here.  If you run into any trouble, let us know here in the E-Learning Heroes Community or message our Support Team. We're here to help! 🌟 

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