document screen size adds white borders on sides when title within player frame is used

Hi there,

I can't figure out a solution to solve the problem of getting left and right white borders. They appear when I preview the content in storyline, LMS or Articulate Review. However they are not there when I design in Articulate itself.

It is a matter of a few pixels added on each side. These white borders appear when I use Title Feature within the Articulate frame. The story size I design in is: 1920 x 1080. I tested with different settings where I deducted the 23 pixels for title and not, and it doesn't make a difference.

Can you please help?

Thanks

Anna

1 Reply
Katie Gokhshteyn

Hi there, Anna. Thanks for including those files, and I'm so sorry you've come across this problem.

Our team is looking into an issue where slides show a white border between the slide and the player, and the screenshot you shared matches our findings. I'm sure this has been frustrating, as the goal is to produce high-quality work, and the white border you're seeing is keeping you from achieving that!

We're working on a solution for this issue and promise to let you know as soon as it's fixed. Thanks!