Checkboxes and other controls non-functional anymore

Hello, Frederic. Let me confirm a few details so we can help better:

• Is this happening after the module has been completed? Or is it also happening for "new learners" on the first encounter with the course?
  
  When a course is completed and a learner reopens it, it could be opening in "review" mode, meaning that the quiz can't be taken again unless it's reset with a "reset results" trigger. And even with a reset in Storyline, the new quiz scoring information will likely not be updated in the LMS since it has already registered completion.
• If it's happening for new learners, are you noticing it in any particular browser?

Hello Crystal,

Thanks for your attention :-)

It happens for new learners. I didn't ask to people who already finished it. I had the course reopened for me (as a trainer), but I can't be sure the system remembered me as my session ended about a year ago.

The browsers used are Mozilla Firefox, Microsoft Explorer and Edge (no other browser allowed in the company).

Hey Frederic, 

Thanks for clarifying that! 

If possible, could you share your files in this thread here by using the Add Attachment button for further troubleshooting? Another option is to send the file privately to our Support Engineers. We'll let you know our findings and will delete it after having a closer look.