Drag and Drop Issues with Storyline 3

Oct 19, 2017

Hello Articulate peeps,

I'd like to know if anyone has experienced issues with the drag and drop functioning with Storyline 3? I've recently updated a Storyline 2 project using Storyline 3. That project had a drag and drop page that worked perfectly before. Now, after publishing with Storyline 3, when users tried to drag an object, the object would not move. What's stranger is that when I tested this out on my laptop and a few other work machines, the interactions worked. However, others in my company are experiencing difficulties with the drag and drop.

Is this a Storyline 3 thing? Is this a compatibility issue with Adobe Flash Player versions?

The computers that the course worked on were the ones with Flash Player 26 Active X and Adobe Flash Player 26 NPAPI.

Some that didn't work had Adobe Flash Player 27 NPAPI.

We use both Chrome and IE, I also published using the default settings for an LMS.

Any insights on this would be greatly appreciated. Thank you.

7 Replies
Alyssa Gomez

Sorry you're hitting this trouble, Jerome. I can help! First, I'd like to get a few more details from you:

  • Did you publish the Storyline 3 file for LMS or for Web?
  • Where is the published file hosted--a learning management system or a web server?
  • What web browser were you using when the drag and drop interaction didn't work correctly?
Jerome Bautista

Hi Alyssa,

To answer your questions:

1. It was published for an LMS
2. The file was tested on SCORM cloud as well as on our LMS platform
3. For the users that had the issues, they were using Chrome. They also tried IE, but it seemed the course was worse off with IE.

Thanks for your assistance.

Jerome Bautista, SHRM-CP
Senior Performance and Learning Specialist

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