Email "Mailto" Links Don't Work in LMS

The title says it all -- the "mailto" links work fine when published but when loaded into the client's LMS they don't work. They suggested a couple of things

HTML update

1. If you can change the HTML in your course SCORM packages to target the top frame, the mailto: links will work:
2. instead of this: <a href="mailto:support@company.com?subject=Test">Send Email</a>

do this:  

<a target="_top" href="mailto:support@company.com?subject=Test">Send Email</a>

Or Switch to Form

1. Instead of a mailto: reference, use an https:// reference to a web form to collect the information, then submit it from there.

They recommended the second option, switching to a form, as a "best practice."

Is either of these things feasible? Has anyone tried/resolved this issue before?