Great question! I'm happy to help. The YouTube video will appear blank in Storyline 360, but it should play as expected after publishing. Have you published the course to Web or Review 360 to see if the behavior is the same?
If it's still showing up with a black screen after publishing, I'm happy to take a look at your .story file to see what might be getting in the way. You can attach the .story file to this public discussion or upload it to me privately in a support case.
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Hello Layla!
Great question! I'm happy to help. The YouTube video will appear blank in Storyline 360, but it should play as expected after publishing. Have you published the course to Web or Review 360 to see if the behavior is the same?
If it's still showing up with a black screen after publishing, I'm happy to take a look at your .story file to see what might be getting in the way. You can attach the .story file to this public discussion or upload it to me privately in a support case.