I keep losing things because Stroyline keeps freezing in the middle of doing a recording or when I am editing one. They have upgrades my memory to 8g and it is still doing this.
Does the freezing only happen while conducting/editing the screen recording? First you'll want to confirm that you're working with local project files as described here. Working off a network or USB drive could cause unusual behavior with your files. Also, what update of Storyline are you using? We're currently on update 5. If this behavior has just started with your Storyline files, and you're working with local files you may also need to conduct a repair of Storyline as detailed here to resolve any unusual behavior.
I am working on the local drive. I have tried several times to reinstall as well. I just did the whole repair as stated in the above link. We will see if this works.
We don't have a support phone number - but if Storyline continues to freeze/crash after conducting the repair, you may want to look at the more in depth repair of Storyline and it's supporting software here. If the behavior persists after conducting those steps, this article details how to pull your Articulate error logs and send them along to our Support team for review which will allow us to see if there is anything else inhibiting your Storyline from functioning as expected.
I'm having similar issues. Every time we try to use the "Record Screen" feature, regardless of the duration/size of the recording, the application crashes.
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Hi Kim,
Does the freezing only happen while conducting/editing the screen recording? First you'll want to confirm that you're working with local project files as described here. Working off a network or USB drive could cause unusual behavior with your files. Also, what update of Storyline are you using? We're currently on update 5. If this behavior has just started with your Storyline files, and you're working with local files you may also need to conduct a repair of Storyline as detailed here to resolve any unusual behavior.
I am working on the local drive. I have tried several times to reinstall as well. I just did the whole repair as stated in the above link. We will see if this works.
Thanks.
Do you have a number to call for support?
Hi Kim,
We don't have a support phone number - but if Storyline continues to freeze/crash after conducting the repair, you may want to look at the more in depth repair of Storyline and it's supporting software here. If the behavior persists after conducting those steps, this article details how to pull your Articulate error logs and send them along to our Support team for review which will allow us to see if there is anything else inhibiting your Storyline from functioning as expected.
I'm having similar issues. Every time we try to use the "Record Screen" feature, regardless of the duration/size of the recording, the application crashes.
Hi Clarke and welcome to Heroes!
I'm sorry to hear that you're experiencing the same behavior. Have you been able to conduct the repair of Storyline as mentioned to Kim?
This discussion is closed. You can start a new discussion or contact Articulate Support.