Enter key in Data Entry not working

Have you tried using a different browser?

Thank you for the reply Wendy.

Unfortunately, the standard of the company is Chrome.

Funny though, I could not recreate the problem in SL 1.  The data entry interaction works as expected in the old version.

Hi Caesar,

Here is how the enter key should behave within a text entry.  In regards to the browser, are you recording the screen in Chrome or just viewing it in Chrome? We recommend conducting any browser recordings in Internet Explorer or Firefox, as Chrome doesn't do as good of a job reporting information as a part of the screen recording.  

If you're still having difficulty, could you share the .story file so that we could take a look at your triggers and screen recording? 

Thank you for the reply Ashley.

The application I am recording runs only in IE. I published the course to CD format and ran the .EXE file.  I am using a Chrome browser.

There is no problem with the data entry field in the Preview mode. The problem arises when it is already Published.

Here is the project file (.story) as requested.  This is a work in-progress.

I hope you can help me.

Hi Caesar,

Thanks for sharing the file here. I took a look at this and stripped it down to a few of the slides for data entry (just to make publishing easier) and the enter key worked as expected when testing the published to CD output in Chrome. It set the value of the data entry and showed if I answered incorrectly or if correctly moved me to the next slide. What are you seeing happen when using the "enter key" - does this happen on all slides or could you point me to a specific slide that is problematic? 

Hello Ashley,

Im glad to know that it worked on your side.  Sadly, I cant get the data entry to work for the correct and incorrect response respectively in Try Mode.  I published it again in CD format.

One slide where user is required to type something is shown below.

When I type the description text (beside) for the Work Order and press the Enter Key, nothing happens.  It does not evaluate the text that was entered and show the corresponding feedback/ action.

When I click on another part of the screen, nothing happens also.

I am using SL 2.  Would it be possible to get a copy of the stripped down version of the project file you tested?  I really would like to see it working.

Thank you.

Hi Caesar, 

Sure thing - here is the zipped output I worked on. You'll want to download to your local drive and then extract the files. I tested the story.html file in Chrome (your screenshot looks like IE?) 

Let me know how that one works for you. 

Hi Ashley,

Thank you for sending the project file. I unzipped the file and saved it on my hard drive.

As I mentioned, the app I am recording runs only in IE.  But I am viewing the published recording using Chrome.

Strange...

When I launch the course using Launch_story.exe, the data entry interaction does not work.  That is, the Enter Key does not work as expected.

But when I launch the course using Story.html, the data entry interaction works!

Why is that?

Since the Launch_story.exe file opens it in a player that is built off of Internet explorer by default, I'm wondering if IE isn't allowing/accepting the enter key as submitting the interaction. I've seen some similar behavior with other keys such as backspace, delete, etc. in data entry fields when published for CD - since you're wanting users to access the course in Chrome, can you point them towards using the story.html file which they can choose to open in Chrome? 

Thank you for the reply Ashley.

Yes.  I have also experienced the same events in SL 1 not in SL 2.  I hope that these nuisances in the behavior of the Enter Key for data entry interactions will be addressed in the coming updates.

I have the solution for my concern already.  The screen recordings will actually be published and deployed in an LMS environment, ie Docebo SaaS LMS.  So I am assuming the data entry interactions will work. 

Right?

I was using the CD format to see that everything is in place and working properly.  This is not the format that the course will be deployed.

Hi Caesar,

Yes, I'd expect it to work in your LMS, and when you're testing your content you'll want to publish and test within the intended publish environment so that you know how it'll work or how it's expected to work. If you're not ready to load up to your LMS yet, you could always test it at SCORM Cloud which is an industry standard for hosting and testing SCORM Content. 

HI Ashley,

Yes. Somehow I knew that I had to test it in an LMS but was lazy to do just that :-)

I will be more disciplined in testing my course in the intended publish environment.

I use tempshare.articutate.com for testing in an LMS environment.  I will also look at the SCORM Cloud.

Thank you very much for your support.  I will update you when I finally deploy the gold version to the LMS.

Success!

Thanks Caesar, and I'd only use Tempshare for web testing and then SCORM Cloud for LMS testing.

Best of luck! 

Ashley,

I've tried and I've tried and I've tried, but I'm still having trouble with getting the Enter key to work. I've read a number of articles on the community site and was hoping that publishing to the LMS would prove that there really is no problem to be concerned with. I used SCORM Cloud as you suggested, and still the Enter key does not work with my text entry fields.

I've attached my working file for your review. It is a stripped down version of what I'm trying to create. You'll note that the first slide is a text entry slide that DOES work correctly in terms of the Enter key being used. I've noticed that it is when the slides are coming out of the Question Bank that the Enter key no longer works. In other words, if I take the same slides and put them into a scene, voila!, the Enter key works. So what's happening within the context of the Question Bank that stops the Enter key?!?

Any help you can provide will be appreciated. Thanks!

Hi Mark,

i just gave it a try removed the default submit button from all  slides in question bank and the enter button works perfect, Please take look at attached file for reference.

cheers

Hi Prashant,

I'm sorry, but I'm still lost. I see that you removed the default Player Trigger per each slide. But how? When I try to remove it, whether the slide is in the bank, or moved to a scene, the trash can is unavailable.

Mark

Doesn't it always work this way. No sooner did I post the question, I remembered how to do it! Thank you, Prashant!

Thanks for the update Mark and glad Prashant was able to assist you!