Entrance animation duration is automatically starting - unable to adjust duration

Hi! I was working on adjusting timing of the entrance animations for some of my objects in storyline 2, and suddenly the entrance animation timing started running automatically and stops at 59.00 seconds. Although I try to edit the timing, it will not allow me to reset the timing. The 59 second animations are way too long for my project. I've tried removing and reinserting the associated objects, but this problem keep happening each items when I try to adjust the entrance timing. I suspect inadvertently changed a setting somewhere, but I've been unable to find a solution so far. Does anyone out there have the answer? 

Thanks!

9 Replies
Ashley Terwilliger-Pollard

Hi Sonya,

I'm sorry to hear about this bizarre behavior, and I'd also first want to check that you're working on project files as described here.  You may also want to look at importing the project into a new file as detailed here to resolve any unusual behavior. 

If the behavior persists after looking into those elements, please share the .story file here with us. 

Sonya Flanders

Thank you for your responses. I have no idea why, but the issue spontaneously resolved, although it had impacted several animations which I have to go in and manually adjust. I wish I could share specifics of how I resolved it, but I tried multiple things multiple times and I really don't know if it was something I did or just a weird and temporary glitch. 

Ashley Terwilliger-Pollard

Hi Ellen,

When you conduct an upgrade or repair of Articulate products you'll see the prompt to continue using the free trial or activate with your serial number. The serial number should automatically be included from before - but if it's not and you no longer have access to the original number or don't know what it is, you can reach out to our team here and they'll be able to track it down for you.