Sorry for the trouble you've had signing in! I see your Articulate ID and everything looks normal on this end, so I'm starting a Support case for you to work directly with our team. You'll see an email confirmation of that shortly and they'll be in touch with next steps!
Thanks for contacting us to share that you're running into a similar issue.
We made an improvement to the Articulate 360 sign-in experience, which means we need your application up to date. Check out this documentation on how to get back up and running with the latest version.
Just let us know if you run into any further difficulty.
Hello, and thank you for responding. It is so strange. This morning when I tried I got right in. But just a bit ago, one of our IT guys ran the Articulate updates for me and now I can't get in again. I signed out of the laptop and signed in again. I am still getting that same Sign In Error.
Thanks for the additional information, Sheri. That is strange.
No need for a new thread, but I did open up a support case on your behalf so that you can work directly with one of our support engineers on this so that you can get back up and running.
Same issue here. I just downloaded the application again and it said that I already have the latest version. I can sign in to the Web app, but I can't do it with the desktop application. There are no issues with my network, as other colleagues are able to access from the same network segment and configurations.
8 Replies
Hi Nirmala,
Sorry for the trouble you've had signing in! I see your Articulate ID and everything looks normal on this end, so I'm starting a Support case for you to work directly with our team. You'll see an email confirmation of that shortly and they'll be in touch with next steps!
We'll get you back up and running in no time!
Hi,
I am having the same trouble. I have searched the threads for a fix but I don't see one. I have cleared my cache.
It is strange, I can get into the articulate 360 dashboard but I get the sign in error when I try to sign in to the a desktop app.
Thank you,
Hi Sheri,
Thanks for contacting us to share that you're running into a similar issue.
We made an improvement to the Articulate 360 sign-in experience, which means we need your application up to date. Check out this documentation on how to get back up and running with the latest version.
Just let us know if you run into any further difficulty.
Hello, and thank you for responding. It is so strange. This morning when I tried I got right in. But just a bit ago, one of our IT guys ran the Articulate updates for me and now I can't get in again. I signed out of the laptop and signed in again. I am still getting that same Sign In Error.
Any suggestions?
Should I have created a new thread?
Thanks for the additional information, Sheri. That is strange.
No need for a new thread, but I did open up a support case on your behalf so that you can work directly with one of our support engineers on this so that you can get back up and running.
You should be hearing from someone soon.
Hello,
Same issue here. I just downloaded the application again and it said that I already have the latest version. I can sign in to the Web app, but I can't do it with the desktop application. There are no issues with my network, as other colleagues are able to access from the same network segment and configurations.
Can you help here? Thanks.
Absolutely, Graciela.
I see that you were able to contact our support team as well and Tyler is currently working with you directly.
This discussion is closed. You can start a new discussion or contact Articulate Support.