Error message when starting Storyline

Sep 09, 2019

Firstly, this message appears every time I open any storyline file. Others are having this problem also

To open, I click out of this error and re-open, which then works fine, but i have to do it every time to every file

Thoughts?

Secondly, my animations work just fine on the "slide preview" but when I publish, the animations no longer function

Thoughts?

Cheers Sean

Thanks Matthew

Both of these suggestions worked, thank you!!

Strangely I'm surprised I have to change my practice to make third party software to work ie

- reinstalling already regularly updated software

- using another browser ie Storyline doesn't work efficiently on Explorer

Do you know if these issues are considered issues by Articulate?

Cheers Sean

OK Matthew

Opened Storyline 360 again this morning, same error message

I might try our IT department. We are a govt dept of 200K plus. I daresay it might involve our massive network?

Will keep you posted

Hi Sean,

I've opened a support case on your behalf and shared the details listed here.

I know you're still working on some testing, but this way you can start the 1:1 conversation with one of our support engineers as well.

Thanks for all your help here, Matthew :)

Thanks Matthew

Ive spoken to your support team. It appears that as i'm accessing my file from a network drive Storyline can function a little erratically.

For the moment it's merely a mild inconvenience, nothing else.

I'll keep you posted if our department finds a solution

Thank you for keeping on top of this

Sean