The exit tabs in all my slides do not work when I publish in html format to web, even though I have triggered the action on the trigger panel. What can be done to address the situation?
We are happy to help figure out the fix here! Can you share your .story file with us? You can share it with us in this discussion or in a support case.
Thanks for your swift response. Regarding your first question, I did test
the file locally and it worked fine; it only stopped working after
publishing.
Concerning browsers used, I opened the course using Google chrome,
Microsoft edge and the Google search bar. When using chrome and Microsoft
edge, the exit button doesn't work, but when I paste and load the link in
the Google search bar on my phone's homescreen, it works fine.
*NB*: the Google search bar does not automatically open Google chrome.
Also, the issue both chrome and Microsoft edge have occurs regardless of
the device used.
Finally, on some devices, there seem to be a grey box that appears around
video layers with transparent backgrounds. Kindly let me know if you have
experienced any such issues.
I look forward to hearing from you soon.
Kind regards.
5 Replies
Hi hugh!
We are happy to help figure out the fix here! Can you share your .story file with us? You can share it with us in this discussion or in a support case.
Kindly find attached the story file.
I would be awaiting your feedback.
Hi, Hugh.
After publishing for Web, I tested your project in Edge and Chrome (Windows). The exit button worked on both occasions.
Let me ask you a few additional questions:
Thanks for your swift response. Regarding your first question, I did test
the file locally and it worked fine; it only stopped working after
publishing.
Concerning browsers used, I opened the course using Google chrome,
Microsoft edge and the Google search bar. When using chrome and Microsoft
edge, the exit button doesn't work, but when I paste and load the link in
the Google search bar on my phone's homescreen, it works fine.
*NB*: the Google search bar does not automatically open Google chrome.
Also, the issue both chrome and Microsoft edge have occurs regardless of
the device used.
Finally, on some devices, there seem to be a grey box that appears around
video layers with transparent backgrounds. Kindly let me know if you have
experienced any such issues.
I look forward to hearing from you soon.
Kind regards.
Hugh.
Hi, Hugh.
Thank you for the additional details!
I went ahead and opened a support case on your behalf. You should hear from our team soon via e-mail!