Forum Discussion
feedback master button states not being inherited by feedback layers
Hello All,
If I create a brand new project, and add a multiple choice question, and then look at the states for the Continue button on the Correct feedback layer, here’s what I see (notice the Down state):
If I go to the Feedback Master, and look at the states for the continue button on the Correct feedback layout, this is what I see:
As you can see, in a brand new project – having changed absolutely nothing – there is already a disparity between the Down state of the Feedback Master Correct Layout, and the Correct Feedback Layer it governs.
This disparity is highlighted if I change a state on the master, because the state does not get inherited by the layers – irrespective of whether the layers existed before I made the state change, or if I add a brand new MC question after I made the state change.
Here I have changed the color of the Down state on the Feedback Master Correct Layout.
When I create a brand new MC question and view the Correct layer, here’s what the states look like:
Am I misunderstanding something? Can anyone shed any light on this issue?
Hi,
Just echoing Peter's comments - it would be great to actually see a fix for this, especially considering how long ago this problem was reported.
This thread is only a few months short of being 2 years old, 2 more versions of Storyline have since been launched and this bug still persists.
When can we expect a solution for this?
Hello! I have the latest version of Storyline 360 and feedback masters are the bane of my existence. You can see that, using the feedback masters, I have selected this light grey for the background of the feedback boxes:
In slide view and preview, the "Correct" layer matches the feedback master.
However, the "Try Again" and "Incorrect" feedback boxes are now a very dark grey, and the header font has changed from black to white.
Whyyyyyyy?????? This is suuuuper frustrating.Having a very similar issue. I have set up the Feedback Master to have specific language in the Feedback boxes, however, when attempting to input the layer not only does the language change but the 'Continue' button is no longer where it should be, and I have to select the 'Modern' Feedback Master even though the SL player is Modern. Please see the attachments below.
Hey Dan!
Thanks for reaching out and sharing these screenshots! I'm sorry you're facing a similar issue. I want our support engineers to take a closer look at your file and help determine what's causing this. Can you privately upload your .story file with this link? Then we'll be in touch soon after with an update!
Hi, Chris -- I seem to be finding the same behavior, as well, so I'd like to recommend that you reach out to our Support team for further exploration of this issue via this form.
Hi Christie, I guess I'm a bit unclear about the role of staff on this forum. First you asked me to essentially reinstall the software rather than actually look into the issue. Then when you you verified that there is a bug in the software, now you're asking me to report it.
Thanks for at least verifying the issue.
Also using SL3 and the feedback masters continue costing us hours of frustration. They simply don't work.
Hi Conor!
We've confirmed that we still see this bug in the latest version of Storyline 3 (Build 3.10.22406.0) and Storyline 360 Update 40 (Build 3.40.22208.0).
I've generated a new report to share with our team. You're in the right place for more information!
States of a button in the Feedback MASTER:
Actual States of the button in the slide that uses this Feedback Master:
Any news after 11 months of silence on this issue?
Hi Will,
I cannot confirm that it's currently in a queue, but there are two issues here that are on our radar:
- The feedback layer does not inherit the font style and color changes in the feedback master.
- Editing states on the feedback master does not change the states on the feedback layer.
There is no workaround, so be sure to make the adjustments manually on the layers.
Thanks for sharing your thoughts, Kevan. No worries if you cannot share a file for us to take a look at, but thank you to those who do so that we make sure we cover as many scenarios as possible when testing.
Thanks Leslie for the update. The workaround though is not really a workaround - it is just not using the feedback master. Making the adjustments manually on the layers defeats the point of having a master layer. I know I asked for what to do instead though.
Hi Leslie
Can I summarise and clarify the current situation with you?
- a number of issues with the feedback master have been identified and communicated by members of this community - going back more than 5 years, according to this conversation thread
- multiple support tickets have been opened, and continue to be opened, so as testing on these known issues can be done by your engineers
- there is no workaround for these issues - adjustments need to be made manually on every single layer of every single slide of every single course or template that is affected
- these issues are not currently in a queue to be fixed
- there is no proposed date for when these issue will make it into that queue
Thanks!
In the absence of a reply to this post and in an effort to be transparent about what I know about a possible resolution to the issues with the feedback master - here is the thread of conversation on my support ticket...
Hi, Chris -- Thanks so much for reaching out and sorry to hear of your troubles! May I just confirm: have you run through the troubleshooting steps listed here to see if you find improvement? And can you also please confirm that you are working locally as described here, as well?
Hi Christie,
Thanks for your response. The issue has arisen on two different PCs, so I have not felt it warranted to reinstall Storyline. On both machines, the issue arises with brand new files - not just with existing projects. I was hoping that you could confirm that you experience the same behavior. Could you try the steps I outlined in my original message?
- create a new project
- add a multiple choice question
- observe the button states on the correct feedback layer
- switch to the feedback master correct layout, and observe the button states - are they exactly the same?
- if by some chance they are the same, try changing the color of one of the button states on the master, and see if the multiple choice feedback inherits the change
Thanks,
Chris
Hi Chris
I get the same behaviour as you - the 'Down' state is different on the feedback master correct layer to the quiz slide correct layer and making a change to the feedback master on the Down state makes no difference when applying the new layout to an existing slide or when creating a new slide.
I only tested 'Down' state no others.
Hi, Chris - Thanks for your reply and my apologies that I initially missed that you had attached your file for testing. Our role in the forums is to provide a level of support and at times we defer to our Engineers to do further testing and provide additional technical insights, but as your issue has now been verified, I will go ahead and submit the issue with our QA team. And while I do not have a timeframe for potential resolution, any updates will be shared here as they are received.
