feedback master button states not being inherited by feedback layers

Hi, Chris -- Thanks so much for reaching out and sorry to hear of your troubles! May I just confirm: have you run through the troubleshooting steps listed here to see if you find improvement? And can you also please confirm that you are working locally as described here, as well? 

Hi Christie,

Thanks for your response. The issue has arisen on two different PCs, so I have not felt it warranted to reinstall Storyline. On both machines, the issue arises with brand new files - not just with existing projects. I was hoping that you could confirm that you experience the same behavior. Could you try the steps I outlined in my original message?

1. create a new project
2. add a multiple choice question
3. observe the button states on the correct feedback layer
4. switch to the feedback master correct layout, and observe the button states - are they exactly the same?
5. if by some chance they are the same, try changing the color of one of the button states on the master, and see if the multiple choice feedback inherits the change

Thanks,

Chris

Hi, Chris -- I seem to be finding the same behavior, as well, so I'd like to recommend that you reach out to our Support team for further exploration of this issue via this form. 

Hi, Chris - Thanks for your reply and my apologies that I initially missed that you had attached your file for testing. Our role in the forums is to provide a level of support and at times we defer to our Engineers to do further testing and provide additional technical insights, but as your issue has now been verified, I will go ahead and submit the issue with our QA team. And while I do not have a timeframe for potential resolution, any updates will be shared here as they are received. 

Hi there,

There's many issues and strange behaviors with the buttons in the feedback master.

Here's an exemple: This is how my button "Continue" looks like in the feedback master viewer - Only a subtle variation of color on mouse hover.

Then, my button looks like that in the project (after refreshing the feedback layout) :

Note:  this is the best result I got after trying again and again many differents solutions (sometime hover and down states are gradient blue, sometimes there's a big outline popping from nowhere with transparent bg color, or sometimes, why not, the button resize itself, etc.). Then, when I preview my slide, my custom button just don't work (no states change)...

I really don't understand what's happening between the feedback master button and project feedback button. But I wanted to try something else then. Why not creating my own button from a placeholder textbox?  Here's the result in feedback master viewer...

I can't change the state of my homemade button in the feedback master viewer. Why? From there, I tried many others things (like placing the button 99% transparent over the rectangle shape and trigger hover to change the rectangle color), but all I got is unpredictable behavior or software crash. 

So my final solution is to create a custom textbox and copy/paste it in each feedback slide of my project, which is really annoying (when it works, because the software crash almost each time I copy/paste). 

And before you ask, yes I will contact supprot team. I just wanted to add information to this forum thread. But if you have any idea how to create a custom button without a headache, I'll take it.

Thanks,

David

Thanks ! :) 

Is there any follow-up information around this topic from those of you that contacted support? We are having the same issue in SL360 project.

Hi Tiffany,

It looks like David's issue was reported to our Quality Assurance team, specifically that Feedback Master button states are not reflected on the feedback layer buttons in Storyline 2.

Can you describe a bit more about what you're seeing? Better yet, can you record a Peek of the behavior and share it here?

Hi, is there an update on this problem?

I'm experiencing the exact issue that was initially reported - changes to the Feedback master button style do not carry over when the button gets generated on the feedback slides.

This affects any changes to the button states. The button's 'Normal' appearance will reflect any custom changes, however the other button states appear to always generate as a standard +x% lighter on 'Hover', +x% darker on 'Down', completely ignoring any formatting or colors done to the various states in the Feedback Master.

Moving the default button out of the way and using a custom button on the Feedback Master is not really feasible either, as it requires a 'jump to next slide" trigger for it to actually work, and 'jump to next slide' is not always what you want (for example on a Try Again layer). 

Not sure why that also refuses to work with just a 'hide this layer' trigger. 

Thanks for chiming in, Carl! This issue was originally reported in Storyline 2 -- is that the version of Storyline you're using?