file issue " project no valid or corrupted"

Jan 25, 2019

I was working on SL360, I saved my project (as Always) and went to eat.
Only, by returning can't open the project to complete it (here is error message et the opening: "This project is not valid or is corrupted and can not be opened. It may have been created in an earlier version of Storyline") But I have not changed version (free SL360) and have already worked on it before I've never encountered this problem.. (besides my old projects work perfectly)
I uninstalled and the re-installed the software, made the updates and desesperately tried to find a solution on the net but I haven't..
The file is in good condition and has not been converted (still in .story format)
Do you have a solution for me please

1 Reply
Alyssa Gomez

Hi Thomas,

I'm really sorry you've run into an issue with a corrupt file. It's an awful position to be in, made only more frustrating by how tricky it is to track down the cause of the corruption. There are a few things that we know contribute to corruption, and the majority of users who follow the best practices outlined here don't run into any of these corruption issues. Please take a look and let me know if you have any questions.

Sadly, once a file is corrupt, there isn't anything we can do to repair it. Looking in your temp folders (video here) is our best recommendation to find an earlier version, and then follow those guidelines to prevent any future issues. 

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