Final video pausing and crashing on LMS

Aug 25, 2021

Hi all
We have published 3 modules where the final video stops after around 10 seconds and crashes the module.
This is on LMS, it is fine on preview and Review360.
All other videos in the module play fine.
I am wondering if this is a Storyline issue as we have never had the issue before on LMS and it has not been updated.
Any suggestions will be appreciated.
Many thanks

1 Reply
Becca Levan

Hi Chris!

Thanks for reaching out, and I'm sorry you're hitting this roadblock. Happy to help!

When you have issues with courses working in your LMS, I recommend troubleshooting with Scorm Cloud. Here's an article that explains how to do that.

If that doesn't help, connect with one of our support engineers by submitting a support case as the next step. One of my teammates will reach out shortly to lend a hand!