Flash Player menu interfering with Right-click function.

Hi Mary,

Look like it has to be published on a server to work (or to not display Flash menu, actually!)

https://community.articulate.com/discussions/articulate-storyline/right-click-does-not-work-when-published

Hi Mary, 

We'd always recommend uploading and testing it within the intended environment as described here. 

Pierre and Ashley,

The finished product HAS BEEN published in our LMS system.  This is why we are seeing this phenomenon.

Hi Mary Beth,

Thanks for clarifying and for the additional info - and there isn't a way I know of currently to change it's behavior as it's a Flash setting within the browsers, so I'd have to defer to the community's expertise in regards to any modifications they made. Are you looking at using the right click trigger and seeing that instead or users are just stumbling upon it and then not sure what to do? 

Well. as I said originally, we are a software company, and creating training for use of our product(s).  The right-click is a function commonly used in software applications.  And if we want to create training that simulates the product environment, we need to build that functionality into our training.

From an instructional design perspective, it makes no sense to assign right-click functions an arbitrary left-click function and to tell customers who buy our product and our training, "Oh, by the way, you have to left-click here because the browser won't let us use right-click... but you should remember it's really a right-click."

Nor does it make good sense to give them extensive instructions on how to reset their Flash player settings (if that's even possible to do) to accommodate the training.

Seems to me this is an important bug to get fixed.

Customers using Chrome will undoubtedly stumble upon this... at this point the only thing we can do is tell them not to use Chrome.

Hi Mary Beth,

Sorry for asking again - we read a lot of forum threads a day, and I don't always scroll back to the top. :)

As for the right click, it was an issue that was previously fix in Update 7 for Storyline 2. You'll want to install the latest version of Storyline 2 to take advantage of the new features and fixes, then republish your course. The issue does still exist on slide layers, but the fix above was for the base slide layer. If you're only seeing it in Chrome - I don't know if I'd say it was the same issue, and we'd want to take a look at it by viewing the .story file or the link to the course. Are you on the latest version of Chrome? What other browsers did you test it in? 

If you would like to share the link here, we're happy to test. You can also upload the .story file using the "add attachment" button at the bottom of a reply. If you'd prefer to share privately please send along to our Support engineers here. 

• I am currently using the most recent version of Storyline 2
• The issues are on the base layer
• We are not seeing the issue in IE or Firefox

Unable to share the link here as it is proprietary and requires user account.

Will send to Support engineers.  Thank you.

Great and if you'd like to let me know the case number I'm happy to follow along as you work with our team. 

Ashley... just got the case number:  00772112 

Weird... I got 2 different case numbers:  Here's the other one:   00773206

Thanks Mary Beth - it looks like perhaps you submitted the case twice? I marked the case # 00772112 as a duplicate for Abel, as it looks like Cleo was able to replicate the behavior in the course you shared and passed it along to our QA team to investigate further. I've included this thread in the report filed with our team as well. 

That's possible; because It looked like it didn't upload the first time.

No worries Mary Beth - and I also reached out to Cleo, as I viewed your course in Chrome as well (version 49.0.2623.110 and version 49.0.2623.112) and they both played normally with the right click trigger opening the layer as expected. 

Nothing more frustrating... because all of us here have tested (I have 49.0.2623.110) and it's not performing properly for any of us.

I can certainly understand the frustration - and it does seem that Cleo was able to replicate it on his set up. I know that the second version number is the latest version of Chrome so you may want to look at updating to that. 

My Chrome browser automatically updated yesterday to 49.0.2623.112 m ; so I went in and tested the specific simulations, and they were working properly.

Am having my testers also do the same...waiting on results.

We've chatted about how to deal with this because even though we've got it 'fixed' for us at our end, we have no control over what version of the browser our clients are using.   We've decided to put a disclaimer note in the description of the course in the LMS to tell users that for best results, if you are using a Chrome browser, make sure you have the most current version.

It's gets pretty picky when it all boils down to what version of a browser somebody is using.
Working in the software industry, I know that's just part of the landscape we all have to contend with. 

I also administrate our LMS, so when users have issues, I'm the one that has to field their correspondence, so I'd like to preclude a lot of complaints if possible.

I appreciate very much your efforts and the support team to help me/us resolve this issue.  It's one of the many things that sets  Storyline apart from the competition IMHO.

Thanks Mary Beth for including that update here and I'm happy to hear the latest update worked for you. I saw it work in the earlier version of Chrome as well - so it seems inconsistent. I'll also follow up with Cleo as well.