I have created a course and the font is changing any time I try to preview a slide or publish the file. The font is Interstate ExtraLight. I have tried:
-deleting/re-creating the affected text boxes
-Uninstalled/reinstalled Storyline
-Re-installed the font family on my computer
I then realized that it is not doing this in any other courses. I have attached the file and was hoping someone could tell me what is going on with this font.
Examples of this font can be found on 1.1 and all of 3.
I also noticed that Interstate Regular does not look right on 1.2.
Thank you for the video. I have attached screenshots of what I am seeing. This also happens once the file has been published as a SCORM file and uploaded into our LMS. It appears this way on my colleagues computers as well.
Thanks for those screenshots! I was trying to isolate what could be different about your set up than Alyssa's (as her example looked good to me).
Do you know what update of Storyline 360 you're using? The easiest way to check is to view the Help tab -> About Articulate Storyline. You're looking for Build 3.13.15006.0.
Also, have you tested with/without using modern text to see if it behave differently?
Also, you showed it in preview, but how does it appear in publish for you?
Thanks for confirming those details, Lindsey. This one is a puzzle for sure, but we're going to continue testing to see if there's a bug lurking here. I'll keep you posted on what I find out!
Hi Lindsey, this issue came across my plate and I'm trying to understand what's going on. When I installed the font files that end in .ttf (truetype) then I don't see a problem. When I remove those and install the font files that end in .otf (opentype) then I do see the bug.
Could you try uninstalling your interstate fonts, and then reinstalling the .ttf files? Let me know if that fixes it for you.
Hi, I did uninstall and reinstall the fonts at that time. This was the only course impacted, and the issue went away when i unchecked the "use modern text" box.
Thanks for letting us know that you already tried uninstalling and reinstalling your fonts. We're going to do some more digging into this, and we'll keep you posted on what we find out!
Hi, I just wanted to give you an update. I am building a brand new course in Storyline 3 and had the same issue today. Same font, Interstate extralight. Un-checking the modern text box fixed the issue again.
Hey Lindsey, thanks again for the report. I've got a fix that I believe will take care of this for you, and it should be going out in the next updates of both Storyline 360 and Storyline 3.
Thanks for your patience! That issue Rock mentioned before is now fixed!
As a reminder, the issue folks were running into was that modern text would become invisible in the Storyline editor, but would still show when previewed or published. We've implemented a fix in the latest update of Storyline 360.
Take a look at the release notes here for some more detail and you can update by launching the Articulate 360 desktop app on your computer and click the Update button for Storyline. Details here.
I appreciate you reaching out and sharing that you're experiencing a similar issue. Thank you for contacting our support team as well, and I'm glad that John Carlo was able to help.
I've been searching for a while and I know this is a 2 year old topic but I am still experiencing this issue. I am using Monserrate font family and all of them evert during preview and publishing. I have Update the fonts under the Design -> Fonts menu. That didn't work. I also have checked and unchecked the "Display Accessible Text by Default" option. I've saved, closed and reopened story and none of these options have resolved the issue. I am on Storyline 360 V3.85.31840.0.
That seemed to fix it but I am still checking with a few reviewers! Hopefully variable fonts can get filtered out or functionality improved to have them work as is!
24 Replies
Sure, Thanks!
Lindsey
Thanks for sharing those fonts, Lindsey!
Take a Peek here at how your course looks from my computer. Is that similar to what you're seeing?
If not, could you record a Peek or share screenshots of how the slides look on your end?
Thank you for the video. I have attached screenshots of what I am seeing. This also happens once the file has been published as a SCORM file and uploaded into our LMS. It appears this way on my colleagues computers as well.
Hi Lindsey,
Thanks for those screenshots! I was trying to isolate what could be different about your set up than Alyssa's (as her example looked good to me).
Do you know what update of Storyline 360 you're using? The easiest way to check is to view the Help tab -> About Articulate Storyline. You're looking for Build 3.13.15006.0.
Also, have you tested with/without using modern text to see if it behave differently?
Also, you showed it in preview, but how does it appear in publish for you?
Thank you! I took off "use modern text" and it is working.
Thanks!
Lindsey
Thanks, Lindsey!
That's really strange, because I published your file with Modern Text enabled.
We're going to do some digging into why Modern Text caused this problem for you. Can you help me with a few details about your project?
I am using Build 3.13.15006.0
I did swap the font out to Times New Roman and Open Sans and had no issues. This was before I unchecked the use modern text box.
Thanks for confirming those details, Lindsey. This one is a puzzle for sure, but we're going to continue testing to see if there's a bug lurking here. I'll keep you posted on what I find out!
Hi Lindsey, this issue came across my plate and I'm trying to understand what's going on. When I installed the font files that end in .ttf (truetype) then I don't see a problem. When I remove those and install the font files that end in .otf (opentype) then I do see the bug.
Could you try uninstalling your interstate fonts, and then reinstalling the .ttf files? Let me know if that fixes it for you.
Hi, I did uninstall and reinstall the fonts at that time. This was the only course impacted, and the issue went away when i unchecked the "use modern text" box.
Thanks!
Lindsey
Hi Lindsey,
Thanks for letting us know that you already tried uninstalling and reinstalling your fonts. We're going to do some more digging into this, and we'll keep you posted on what we find out!
Hi, I just wanted to give you an update. I am building a brand new course in Storyline 3 and had the same issue today. Same font, Interstate extralight. Un-checking the modern text box fixed the issue again.
Thanks for popping back in to share Lindsey.
Our team has been testing this one and we'll be sure to update you here when we can.
Hey Lindsey, thanks again for the report. I've got a fix that I believe will take care of this for you, and it should be going out in the next updates of both Storyline 360 and Storyline 3.
Oops, I spoke too soon. We found some issues with the fix and will need to investigate further, so it probably won't make it in the next update.
Still digging!
Hi Lindsey,
Thanks for your patience! That issue Rock mentioned before is now fixed!
As a reminder, the issue folks were running into was that modern text would become invisible in the Storyline editor, but would still show when previewed or published. We've implemented a fix in the latest update of Storyline 360.
Take a look at the release notes here for some more detail and you can update by launching the Articulate 360 desktop app on your computer and click the Update button for Storyline. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
Thanks again for sharing those examples, that really helped us track it down!
Storyline is changing my font type when I preview. I'm on the latest version.
Hey Nate!
It sounds like you're using Storyline 360 Update 29, is that right?
Do you notice a difference if you enable or disable Modern Text Rendering?
Thank you, disabling modern text rendering worked for me.
I am having the same issues with displaying text in preview vs. on screen. I have enabled/disabled modern text and it's still not performing right.
Hi Lindsay,
I appreciate you reaching out and sharing that you're experiencing a similar issue. Thank you for contacting our support team as well, and I'm glad that John Carlo was able to help.
I've been searching for a while and I know this is a 2 year old topic but I am still experiencing this issue. I am using Monserrate font family and all of them evert during preview and publishing. I have Update the fonts under the Design -> Fonts menu. That didn't work. I also have checked and unchecked the "Display Accessible Text by Default" option. I've saved, closed and reopened story and none of these options have resolved the issue. I am on Storyline 360 V3.85.31840.0.
Do you have installed the Variable Font ? (storyline web player does not support variable fonts)
if yes - deinstall this font and install the static version
That seemed to fix it but I am still checking with a few reviewers! Hopefully variable fonts can get filtered out or functionality improved to have them work as is!