Font display issue
Dec 09, 2019
I added a new font to my computer (Magistral Bold) to match some corporate brand standards...but when i preview a slide using the font, the correct font doesn't display and the text is gibberish. (See attached image)
has anyone else run into this issue? Is there a fix or something else I need to do when using a new font?
I installed the font based on feedback from this thread: https://community.articulate.com/discussions/articulate-storyline/install-new-font
7 Replies
Hi Daniel,
I appreciate you sharing that image, and sorry to hear the font isn't displaying correctly! A few questions to dig deeper:
Looking forward to hearing back!
Ren,
thanks for the reply...to answer your questions:
Hi Daniel,
Thanks for providing those additional details! So you don't spin your wheels, I've opened a case with our Support Engineers for you so we can dig a little further into what could be causing the issue. Look out for an email from support@articulate.com shortly!
thanks!
Hi there, I am having the same issue with downloaded brand fonts, did you find a solution?
-Madison
The only solution i've found is to reload the fonts into my computer's setting every time I restart and before I open 360. Then it will display correctly and publish correctly, if you don't do that the fonts will look ok within Storyline but if you publish the file it all comes out gibberish.
Hello Madison,
Thanks for those screenshots! I'd start with Daniel's helpful recommendation to reload the font. Microsoft lists the steps in their article:
Let me know how you go after those steps. Happy to help!
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