Fonts Disappearing from Storyline Jan 15, 2020 By Jay Cooper I've had a couple projects recently where I used a font that appeared to be available in Storyline (didn't import it from anywhere) but that I got a warning message later on, when opening the project, that the font wasn't available. Has anyone else had this issue?
Ren Gomez Staff over 4 years ago01/16/20 at 6:20 pm (UTC) Hi Jay, Sorry to hear you're running into this error! If you used a font in Storyline and are running into issues, that's something we'd like to take a look at. Can you submit a support case here?
Jay Cooper Author over 4 years ago01/22/20 at 12:42 pm (UTC) Ren...sorry for the delay. I submitted the case this morning. Let me know what other information you might need. v/r Jay
Leslie McKerchie Staff over 4 years ago01/22/20 at 1:16 pm (UTC) Thanks, Jay. I can see that Renato is taking a look and you should be hearing from him soon.
3 Replies
Hi Jay,
Sorry to hear you're running into this error! If you used a font in Storyline and are running into issues, that's something we'd like to take a look at. Can you submit a support case here?
Ren...sorry for the delay. I submitted the case this morning. Let me know what other information you might need.
v/r
Jay
Thanks, Jay. I can see that Renato is taking a look and you should be hearing from him soon.
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