Getting error after finished the course"Error initializing commun.

Hi,

 I have build a Quiz course by Articulate Storyline. I have uploaded this course on Artes181.com platform.

 At the end of quiz while click on "Close" button then getting below Errors.

Normal 0 false false false oNotPromoteQF /> EN-US X-NONE X-NONE

0:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - AICCComm - Trying to create XMLHttpRequest in JavaScript1.5
1:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - AICCComm - Entered browser conditional
2:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - AICCComm - Creating object
3:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - AICCComm - intReCheckLoadedInterval=250
4:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - AICCComm - intReCheckAttemptsBeforeTimeout=240
5:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - AICCComm - IFrameLoaded
6:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - AICCComm - In GetAICCURL
7:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - GetQueryStringValue Element 'AICC_URL' Not Found, Returning: empty string
8:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - AICCComm - Querystring value =
9:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - AICCComm - GetAICCURL returning:
10:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - AICCComm - In DetectPreferredCommMethod, checking XMLHTTP
11:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - AICCComm - Checking IFrame
12:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - AICCComm - blnCanUseXMLHTTP=true
13:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - AICCComm - blnCanUseIFrame=true
14:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - ----------------------------------------
15:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - ----------------------------------------
16:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - In Start - Version: 3.8.2 Last Modified=04/08/2014 14:47:22
17:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - Browser Info (Netscape 5.0 (Windows))
18:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - URL: https://localhost/lams2//content/courses/academy0_courses/selling_style/index_lms.html?academyID=1&userID=1&assetID=19&academyURL=https://localhost/lams2
19:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - ----------------------------------------
20:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - ----------------------------------------
21:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - In ClearErrorInfo
22:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string
23:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string
24:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - strStandAlone= strShowInteractiveDebug=
25:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - Standard From Configuration File - SCORM
26:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - Using Standard From Configuration File - SCORM
27:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - In LMSStandardAPI strStandard=SCORM
28:Tue Apr 08 2014 14:54:19 GMT+0530 (India Standard Time) - Calling Standard Initialize
29:Tue Apr 08 2014 14:54:20 GMT+0530 (India Standard Time) - In SCORM_Initialize
30:Tue Apr 08 2014 14:54:20 GMT+0530 (India Standard Time) - In SCORM_ClearErrorInfo
31:Tue Apr 08 2014 14:54:20 GMT+0530 (India Standard Time) - Grabbing API
32:Tue Apr 08 2014 14:54:21 GMT+0530 (India Standard Time) - In SCORM_GrabAPI
33:Tue Apr 08 2014 14:54:21 GMT+0530 (India Standard Time) - Searching with improved ADL algorithm
34:Tue Apr 08 2014 14:54:21 GMT+0530 (India Standard Time) - In SCORM_GetAPI
35:Tue Apr 08 2014 14:54:21 GMT+0530 (India Standard Time) - SCORM_GetAPI, searching parent
36:Tue Apr 08 2014 14:54:21 GMT+0530 (India Standard Time) - In SCORM_ScanParentsForApi, win=https://localhost/lams2/mycourses-detail-member.php?assetID=19
37:Tue Apr 08 2014 14:54:21 GMT+0530 (India Standard Time) - SCORM_GrabAPI, returning
38:Tue Apr 08 2014 14:54:21 GMT+0530 (India Standard Time) - Calling LMSInit
39:Tue Apr 08 2014 14:54:22 GMT+0530 (India Standard Time) - In SCORM_CallLMSInitialize
40:Tue Apr 08 2014 14:54:22 GMT+0530 (India Standard Time) - In SCORM_GrabAPI
41:Tue Apr 08 2014 14:54:22 GMT+0530 (India Standard Time) - SCORM_GrabAPI, returning
42:Tue Apr 08 2014 14:54:22 GMT+0530 (India Standard Time) - Calling LMSInitialize
43:Tue Apr 08 2014 14:54:24 GMT+0530 (India Standard Time) - strResult=false
44:Tue Apr 08 2014 14:54:24 GMT+0530 (India Standard Time) - Detected failed call to initialize
45:Tue Apr 08 2014 14:54:24 GMT+0530 (India Standard Time) - In SCORM_SetErrorInfo
46:Tue Apr 08 2014 14:54:24 GMT+0530 (India Standard Time) - intSCORMError=0
47:Tue Apr 08 2014 14:54:24 GMT+0530 (India Standard Time) - strSCORMErrorString=error string
48:Tue Apr 08 2014 14:54:24 GMT+0530 (India Standard Time) - strSCORMErrorDiagnostic=diagnostic string
49:Tue Apr 08 2014 14:54:24 GMT+0530 (India Standard Time) - Error calling LMSInitialize:
50:Tue Apr 08 2014 14:54:24 GMT+0530 (India Standard Time) - intSCORMError=0
51:Tue Apr 08 2014 14:54:24 GMT+0530 (India Standard Time) - SCORMErrorString=error string
52:Tue Apr 08 2014 14:54:24 GMT+0530 (India Standard Time) - Diagnostic=diagnostic string
53:Tue Apr 08 2014 14:54:25 GMT+0530 (India Standard Time) - ERROR Initializing LMS
54:Tue Apr 08 2014 14:54:25 GMT+0530 (India Standard Time) - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error initializing communications with LMS
55:Tue Apr 08 2014 14:54:25 GMT+0530 (India Standard Time) - ERROR - LMS Initialize Failed
56:Tue Apr 08 2014 14:54:25 GMT+0530 (India Standard Time) - In DisplayError, strMessage=Error initializing communications with LMS

We have to build number of courses by Articulate Storyline software.
Please suggest me asap how to I fix above issues.

1 Reply
Ashley Terwilliger-Pollard

Hi Ashish and welcome to Heroes!

If your LMS automatically launches courses in a separate browser window, do not configure your Articulate content to also launch in a new browser window.  Otherwise, you may encounter an LMS communication error.

For instructions on modifying the browser settings for your course click the link below:

The message you are seeing is basically saying that the content can't communicate with the LMS. You can duplicate this error simply by double clicking the index_lms.html file in the published output outside of your LMS.

I would ask your LMS what their system requirements are and make sure the end-user's computers meet those. For example, if your LMS requires Java Runtime Environment make sure that they are using a compatible version. 

If the problem continues, you might want to test the course in SCORM Cloud as well and see if the behavior is reproducible or not. Here's how to test AICC content at SCORM Cloud.