Gray box appears over some images in published Storyline file

This thread may be related

http://community.articulate.com/forums/t/31515.aspx

Problems with SSL.

have you tried viewing locally or on tempshare?

Sam

Sam,

Thanks for the thread you provided.  After reviewing I don't think my issue and the issue with the video in thread are related.  I have viewed the Storyline module the following ways:

• Preview Mode unpublished - no issues with images
• Published and viewed from the Successful Publication window - images have gray boxes (some, not all)

I really need to find an answer, we have a compliance deadline and this needs to be out there in Saba 6.1 as soon as possible.

thanks,

Dana

Dana,

You may have tried this but...  Try to find the element that causes the bad behavior.

- save the work as test.story

- delete all slides except one with the problem

- publish the single slide, verify problem exists

- remove 1 element unrelated to the problem, publish and view

- if the problem still exists, repeat removal of another element until problem vanishes

- another angle: create a new blank project, import test.story.  Verify the bug exists, or not.

Often, when an element is identified which creates the offending issue, replacing the element or the animation of the element will resolve the issue.

Another guess - something in the bullets, the rotation, animation, or background attribute is at fault.  Working in test.story, delete the bullets, then add them in and test without rotation effects.  Add effects one at a time until the issue is identifies.

This happened to me today. I originally read through this thread and then on a hunch, i resaved the .jpgs in my files as .png files. I added them back into the course and republished, and the gray box (which was covering half my first slide) went away. Just don't forget to send those images to the back (if necessary) so your buttons and hotspots still work.

Hopefully this will be of help to someone else in the future! Or maybe I just got lucky.

Hi Emily and welcome to E-Learning Heroes! Thanks for sharing your findings and lessons learned

Hi,

I was having the same problem as Dana and Emily. I changed all the images to .png version and after publishing random gray boxes disappeared.  So Emily's tip works.

Thanks for sharing your experience with this Trevor