Handle Exception when customising Likert Scale

Feb 07, 2018

Hi, perhaps someone could shed some light on the following error message? I seem to be having a bad run. Some sort of insight or support would be greatly appreciated. 

Thanks

1 Reply
Ashley Terwilliger-Pollard

Hi Amanda,

I'm so sorry you've run into a couple errors, as I saw another one you sent to our Support team! 

Your case is with the right team, and I'll also let them know about this new error so that we can look at both.

I saw you mentioned you're already following the guidelines for working on a Mac with Storyline, but I wanted to check if these errors are new/recent? Have you also looked at repairing Storyline and following the best practices here to help prevent odd behavior in your .story files? 

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