Hello. need help

Contact Articulate. This behavior is not typical.

Hi Anshu!

Sorry to hear you've hit this snag when adding closed captions to your Storyline course!

Thanks for sharing the screenshot! I've opened a support case on your behalf so you can share your files with our support engineers privately. You're in excellent hands working with them and they should be getting in touch with you shortly!

We can continue troubleshooting through your case to keep all information in one spot.