I'm building a course in Storyline 360, and when I click "preview," the program closes unexpectedly. I can normally get 2 previews out, and on the 3rd preview it closes. I tried uninstalling and re-installing. Any help would be appreciated!
Hi, Elizabeth, and welcome to E-Learning Heroes! ✨
Thank you for reaching out! Let me ask you some questions to try to narrow down the issue:
Does it happen when you preview single slides?
Does it happen with a specific .story file or any file you try to preview?
Are you working from a local hard drive? Working on a network drive can cause erratic behavior.
I also want to send you this article with some suggestions on how to correct erratic behavior. If this doesn't work, I'd recommend opening a support case with our engineers.
3 Replies
Hi, Elizabeth, and welcome to E-Learning Heroes! ✨
Thank you for reaching out! Let me ask you some questions to try to narrow down the issue:
I also want to send you this article with some suggestions on how to correct erratic behavior. If this doesn't work, I'd recommend opening a support case with our engineers.
I'm having this same issue--also over the last few days only. I'll check out the article yoou just posted.
Thank you. This worked for me!