Forum Discussion
Storyline crashes on preview and export after update
Hey everyone,
I have a problem after the newe update. Since I have updated storyline (v3.68.28773.0) every project crashes if I try to preview it (whole project and single slide) or if I try to export the project. Has anyone else experienced similar problems? Or does anyone have a solution?
Thanks in advance Jascha
Thanks to the support I could solve my problem. It seemd to be a unique combination of the new win11 update and the "Segoe" Font. After Using the "Replace Font" feature replacing Segoe UI with another font the preview feature and the export work again.
Curious side fact: I did not conciously use the Segoe Font and could not manually find any textbox where it was used, but using the "replace font" feature solved the problem. Thanks to John From the articulate support. :)
Here is a fix that worked for me. We pulled out the Segoe UI font on Windows 10 and reinstalled on Windows 11, See attached font Zip file.
It works! You are amazing, thank you very much! 🤗
Hi All!
I'm happy to share that today we released Storyline 360 (Build 3.68.28887.0), which includes the fix for the bug where Segoe UI fonts could cause Storyline 360 to crash when previewing or publishing a project.
Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you run into any other snags, you can reach our team in this discussion or a support case.
In my case it was AS3 which was crashing. Have you updated AS3 with the same fix?Enviado desde mi Galaxy
Thank you!
The other fixes the support suggested were either role back win 11 to a pre 22h2 version or use a win 10 machine. I don't know if that is of any help to you. Maybe contact the support directly?
It's happening to me since the last two days after I installed the SL and a Windows 11 update.
Hello Jascha and Sabrina!
I'm so sorry to hear you both are experiencing this. I understand how frustrating the crashing experience can be.
I have opened support cases for you both so that our Support Engineers can investigate this with you further with your specific project files.
You will be hearing from them shortly via email.
Thanks so much for reaching out! We'll continue the conversation over in the support cases.
I updated windows and also updated SL within the last 24 hours and SL just crashes when previewing or publishing.
Also note, today's update which notes fixes to SL crashing did not resolve my issue, unfortunately.
Same is happening to me as well. I was working on a project and after update i gave it a final touch. Now after update when i preview or publish my project, all i can see is blank slides.
Help me out please.
Thanks in advance
I have the same problem, Storyline just closing itself without any error message when I'm trying to publish something.
