I'm hoping some heroes can help me resolve this problem:
I've created a customized player for my project and the titles for "Menu" and "Activity" are floating toward the top when previewed and published as shown below. However, it appears normal in the player preview mode. Any advice on what I can do? Please see the screenshot.
Thanks, Alyssa! Your questions were super helpful for troubleshooting steps. I had only published to Articulate Review yesterday, but have since published as a web file to our LCMS and it looks normal. Once the project is finished, I'll post to our LMS and fingers crossed that we have a similar result. Perhaps it is just an error in the way Articulate Review processes the file. Thanks again!!!
Thanks for the update! I'm glad it looked normal when you published to Web, but I'd still like to investigate why it looked cut-off in Articulate Review. We definitely wouldn't expect that to happen!
Can you share your project file with me? If you'd like to keep it private, use this form instead.
3 Replies
Hi Jaclyn,
Thanks for that screenshot--I'm not sure I've seen this issue come up before. Can you help me with a few questions?
Thanks, Alyssa! Your questions were super helpful for troubleshooting steps. I had only published to Articulate Review yesterday, but have since published as a web file to our LCMS and it looks normal. Once the project is finished, I'll post to our LMS and fingers crossed that we have a similar result. Perhaps it is just an error in the way Articulate Review processes the file. Thanks again!!!
Hi Jaclyn,
Thanks for the update! I'm glad it looked normal when you published to Web, but I'd still like to investigate why it looked cut-off in Articulate Review. We definitely wouldn't expect that to happen!
Can you share your project file with me? If you'd like to keep it private, use this form instead.
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