HELP!!!!!! Their screens are freezing (....any guidance?)
I develop highly interactive web-based training modules in Storyline for 6K people in about 40 offices. My biggest issue is that the wbts freeze for about 10% of my viewers and 1% can't view them at all. What is wierd is that when I speak with one of these 10%, it seems that their computers meet the suggested viewing specifications.
I am at a loss for how to troubleshoot these issues.
I am reaching out in hopes that someone in the community has experienced this and can offer some guidance.