Help - Why don't screencasts sync with timeline?

Jun 21, 2023

I have had several issues with screencasts, in that they don't align with the rest of the timeline when you preview the slide.

For example, I have the following trigger on one of my screencast slides:

When the timeline starts on this slide, jump to cue point 15 on this slide, if ReplayStartStop = True

Basically, the first time the user watches this slide, it should play as normal. But later in the training, they have an opportunity to revisit this particular section of this earlier slide. So if they choose to revisit, I want them to be taken back to this earlier slide, and then jumped to the relevant part.

When I preview this, the rest of the objects on the slide (shapes that are set to appear and disappear at certain cue points) are showing as I would expect, as if the timeline were starting at cue point 15. But the video and audio of the screencast always starts at wherever they were left off last time I was on that slide.

Is there any way around this kind of issue?

3 Replies

Jose Tansengco
Staff

10 months ago06/26/23 at 1:39 pm (UTC)

Hello Mallory,

Happy to help!

Since your trigger is dependent on a variable having a certain value, have you tried adding a variable reference to your slide to see if the value of the variable ReplayStartStop is actually True when you try to jump to cue point 15?

If the value of the variable is correct, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!

Mallory Gerlach
Author

10 months ago06/27/23 at 12:59 pm (UTC)

Thank you Joe! I tried the variable reference, and it showed that the variable is not the problem. So I'm submitting a support case now.

10 months ago06/28/23 at 8:27 pm (UTC)

Hi Mallory!

Thanks for following up and sharing the feedback! Great call on opening a support case! I see that you connected with my colleague John Carlo and were able to find a solution that worked for you. So glad to hear that!

For any users discovering this thread with a similar issue:

I understand you need slide 1.6 to jump to cue point 15 when revisited.

The problem seems to be happening because media files have their own timeline unless played with the course once. Because the timeline jumps at the start before the video has a chance to sync with it, it becomes independent from the slide's timeline.

As a workaround, you can set the timing of the trigger to activate when the timeline reaches 0.1 seconds instead of when the timeline starts.

Here's a screenshot of how it looks: https://www.screencast.com/t/yFpYxt5f

Also, setting 1.6 to reset when revisiting, in conjunction with the workaround does the trick.