Help with Sound Please

Welcome, DeeDee! Happy to help with the sound! 👂

First, a few questions to get the basics out of the way:

• Are you using your computer's built-in speakers, headphones, or something else?
• Do you experience this issue with new projects that you build?
• Do you hear any audio play after publishing the file or it is only happening in Edit mode?
• Could you share your .story file with us? We'll help you test it and try to find the root of this audio playback issue!

Thank you Katie! 

• I tried using both the laptop's built-in speaker and also tried connecting external speakers.
• This is my first project using Storyline, but when I previously practiced, I was able to input audio and hear it.
• I don not hear any audio at all.
• Absolutely!  It's a work in progress...

Thank you very much for your help.  Any suggestions you have are greatly appreciated.

DeeDee

Dee Dee, the sound on the first slide worked for me once I enabled the track. You had clicked the eye (visible) icon to the left of the track and toggled it off. But I suspect you were having issues before clicking around.

Enable the track on your file and try again. If you don't hear anything, it's probably in your sound setting on your computer. I know we have certain headphones in the office that we can't use when editing audio. Hopefully you can find the setup you need to hear and edit the audio track.

Nice catch, David! I took a look and saw the same thing, and I also published the course here in 360 Review. The audio played on the first slide, and I didn't see audio added to any of the other slides.  Let us know if you can test that one and hear audio, Dee Dee! 

Thank you both! 

I'm using a different laptop and the whole system is working now.   On the laptop I previously used, eventually I could hear sound, but I ran into a recording issue where it would count down from 2 to 1 and then stop...not allowing me to record.  Any ideas on that one?

I'm brand new to this and really appreciate your help.

DeeDee

Hi DeeDee,

Happy to hear all is well on the second laptop! I wonder if you're using two different Storyline updates on those laptops. To check, click the Help tab, then click About Storyline. Do you see the same update number when comparing the two?

Also, are you running two different versions of Windows on those laptops?

Thanks Alyssa.  Both laptops have the same version of Windows and updates.  At this point it is not counting down to 1.  It's telling me an audio player needs to be installed.  I am going to work on my project using the other laptop and troubleshoot this when I have more time.  Nice to have that option!  Thanks for your help.

Sounds like a good plan, DeeDee! Keep me posted on what you find out.