This was in the body. I selected the text, right clicked, and inserted the hyperlink. When I click the option "Open hyperlink" it opens (so I know the hyperlink is working and copied and pasted correctly). It's just that when I publish and go through it in Review, it highlights the text, but does nothing when I click down.
I went ahead and opened a support case on your behalf. You should receive an e-mail shortly with a private upload link that you can use to share your .story file with our engineers, so they can take a look at what's happening.
Thank you for reaching out and sharing that you're running into a similar issue. I was able to take a look at the topic shared by Deanna, and it was limited to her file, so I do not have a general resolution to share with you here.
I'd be happy to help you with what you see, though.
Is your hyperlink in the body of your marker? We have an open issue where hyperlinks in the header of the marker do not work as expected.
If the hyperlink is in the body, please share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Thank you for your reply overnight, that is very helpful.
Thank you for the reminder regarding header vs. body text – I can see now from the related entries on Heroes that authors other than Deanna have run into the same issue, and that hyperlinks in the marker body should be fine.
I’ve checked mine and indeed my linking was from the header, so I made the body text a hyperlink as a workaround, and it works fine – so thank you for helping to resolve that. Ideally, once a fix is available for hyperlinking from the header, I’d like to revert to the original setup, as it would make would more sense from a user interface logic perspective, but really it’s a bit of a ‘first world problem’, what with a pandemic, the climate crisis, and all the other crises we can pick from to be anxious about 😊
So thanks again, have a cup of hot drink, and take it easy,
I am also experiencing this issue and would like some assistance. I am using the book marker to list out references for each page, some of the references have a hyperlink. The link is accurate, but I cannot open the link when using the review format ... it just changes colour.
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PS. I did uncheck the "Show all on hover over" and it still does not work.
Hi, Deanna.
Thank you for reaching out!
Was the hyperlink added to the title of the marker or the body (description)?
We have a bug reported where the hyperlink in the marker header area does not work correctly. Is that what you're experiencing?
If the issue is happening on the description of the marker, would you be comfortable sharing the .story file so we can see what's going on?
This was in the body. I selected the text, right clicked, and inserted the hyperlink. When I click the option "Open hyperlink" it opens (so I know the hyperlink is working and copied and pasted correctly). It's just that when I publish and go through it in Review, it highlights the text, but does nothing when I click down.
Hi, Deanna.
Thank you for clarifying!
I went ahead and opened a support case on your behalf. You should receive an e-mail shortly with a private upload link that you can use to share your .story file with our engineers, so they can take a look at what's happening.
Hello Deanna and Maria,
I'm experiencing the same issue. I see that Deanna raised this a month ago.... is there an ETA for a fix? Thanks in advance,
Balint
Hello Balint,
Thank you for reaching out and sharing that you're running into a similar issue. I was able to take a look at the topic shared by Deanna, and it was limited to her file, so I do not have a general resolution to share with you here.
I'd be happy to help you with what you see, though.
Is your hyperlink in the body of your marker? We have an open issue where hyperlinks in the header of the marker do not work as expected.
If the hyperlink is in the body, please share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hi Leslie,
Thank you for your reply overnight, that is very helpful.
Thank you for the reminder regarding header vs. body text – I can see now from the related entries on Heroes that authors other than Deanna have run into the same issue, and that hyperlinks in the marker body should be fine.
I’ve checked mine and indeed my linking was from the header, so I made the body text a hyperlink as a workaround, and it works fine – so thank you for helping to resolve that. Ideally, once a fix is available for hyperlinking from the header, I’d like to revert to the original setup, as it would make would more sense from a user interface logic perspective, but really it’s a bit of a ‘first world problem’, what with a pandemic, the climate crisis, and all the other crises we can pick from to be anxious about 😊
So thanks again, have a cup of hot drink, and take it easy,
Balint
Sent from Mail for Windows
Thanks, Balint.
This conversation is linked to our report, so we'll be sure to share updates with you here.
Hi team,
I am also experiencing this issue and would like some assistance. I am using the book marker to list out references for each page, some of the references have a hyperlink. The link is accurate, but I cannot open the link when using the review format ... it just changes colour.
Any help will be most graciously appreciated
Thanks
Claire
Hi, Claire.
Thank you for reaching out!
Are you comfortable sharing your .story file either publicly here or privately through a support case so we can help you troubleshoot?
Hi Maria,
Thanks for getting in touch so quickly.
I’m happy to share privately if that is ok
Thanks
Claire
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Of course, Claire. You can share your .story and work with a member of our team privately here.
Your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.