Please help me, I was working today on may project, then I switched off my computer for a while, everything as usual... And now just 2 hours later I cannot open my project any more. It tells me that the file is damaged or it was made with a earlier version of Sotryline....
I'm so glad that Wendy and Ben were able to assist you here - and that you got your file back. I did want to share some general information to help you prevent this in the future, as file corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting).
Consider these preventative measures to protect your project files:
2) Save incrementally. If your app has an AutoRecovery feature, take advantage of it. If not, save a new version of your project every hour or so with a new file name each time. If a file becomes corrupt, you'll still have a working version available.
3) Install Dropbox. Snapshots of changes in your local Dropbox folder are kept for 30 days. If a file is damaged or deleted, you can restore a previous snapshot: https://www.dropbox.com/help/11/en.
4) Don't leave the app open and unattended for long periods of time. Some users have reported file corruption after leaving their apps open overnight. It's possible that a malware scan or disk backup could run because the machine is idle, making your app vulnerable to crashing.
9 Replies
Hi Irina
in windows explorer make a copy of the file and rename the copy, then try opening the copy
How to make a copy of the file in windows explorer? I've never published it!!! I have no a copy of it...
Don't you have source .story file somewhere on your computer? That is the file I'm talking about. Try and find which folder it is in.
Here is a video of what I mean...it may not work - just giving you something to try.
You could try opening a new file in Storyline 2 and importing this project in.
Wendy, Ben
nothing works! What else can I do???
Wendy, Ben, thanks for your help!
I called up our IT-Hotline and they restored the yesterday's version of the file, so I can work on it again!
HI Irina,
I'm so glad that Wendy and Ben were able to assist you here - and that you got your file back. I did want to share some general information to help you prevent this in the future, as file corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting).
Yay Irina - good news. I always work on my local drive and then keep a backup copy on an external drive - just in case ;-)
This discussion is closed. You can start a new discussion or contact Articulate Support.