I need urgently your help!!!!

Jan 20, 2016

Please help me, I was working today on may project, then I switched off my computer for a while, everything as usual... And now just 2 hours later I cannot open my project any more. It tells me that the file is damaged or it was made with a earlier version of Sotryline....

What can I do to save my project????

HELP, I'm just crying....

9 Replies
Ashley Terwilliger-Pollard

HI Irina,

I'm so glad that Wendy and Ben were able to assist you here - and that you got your file back. I did want to share some general information to help you prevent this in the future, as file corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting).

Consider these preventative measures to protect your project files:
1) Save and publish projects on your local hard drive. Working on a network drive or external USB drive can cause erratic behavior due to latency.
2) Save incrementally. If your app has an AutoRecovery feature, take advantage of it. If not, save a new version of your project every hour or so with a new file name each time. If a file becomes corrupt, you'll still have a working version available.
3) Install Dropbox. Snapshots of changes in your local Dropbox folder are kept for 30 days. If a file is damaged or deleted, you can restore a previous snapshot: https://www.dropbox.com/help/11/en.
4) Don't leave the app open and unattended for long periods of time. Some users have reported file corruption after leaving their apps open overnight. It's possible that a malware scan or disk backup could run because the machine is idle, making your app vulnerable to crashing.

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