IE Browser Loading Issue

Hi Thangaraj!

I'm happy to help! Are you publishing the project for HTML5 output only or HTML5 with Flash Fallback?

Also, is the course uploaded to a web server or LMS? If the course is on an LMS, I'd recommend reaching out to your LMS admin to see if there is a preferred browser. I'm happy to take a look at your course to determine what might be causing the snag. You can use this link to upload it to me directly.

Hi Lauren Connelly,

I have Published the project for HTML 5 only. Not HTML 5 with flash. The Course was uploaded in Scorm Cloud. We can not Share the source file. It's a confidential. Thanks for your reply.

Hello, Thangaraj!

• Does the loading problem happen with certain slides? If yes, any trends between them (i.e., do they have a video, an audio clip, etc.)?
• When you view the content in Internet Explorer, does an error message or spinning wheel icon appear?
• Does clearing the browser cache help?

Hi katie,

here is my reply for your questions

1. Loading problem will happen while navigating another slides. But we can't identify where is it comes.

2. Spinning wheel icon appears mostly.

3. I have already check after clearing browser cache.

Thank you.

Hello again, Thangaraj!

I appreciate you circling back with those clues. 

Another idea is to turn off Compatibility View on your local computer and ask your LMS team to add a compatibility meta tag to their headers when you're ready to host there. Here's how:

• Storyline and Studio: Compatibility View in Internet Explorer Isn't Supported