Images disappearing when reopening

Hi Mike and welcome to the community,

I'm sorry to hear about the trouble. 

Also, thank you for providing the steps you've already taken. 

Can you tell me if the content in your course was copied and pasted from another document or project file? If so, please try inserting the content into the project instead of pasting it. Save the file, then reopen the file. Does the content disappear again?

Does this happen in one specific project, or multiple projects? If you create a new project, does the same thing happen?

Also, can you tell us if you've already tried running the repair, or if you've followed the advanced troubleshooting steps for reinstalling?

Again, sorry for the frustration. Hopefully we can determine what's causing this, and resolve the issue quickly.

Thanks!

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Hi Christine,

These are images I have loaded using the insert picture function.  When they first disappeared I made a copy of all the images and renamed them so I could use the change picture function to bring back my images.   This has happened multiple times to this file, I have not tried another file yet.   I also have not tried  the repair function, where is that located?  Thanks,

Mike

Hi Mike,

Thanks for getting back to me!

You can find instructions for running the repair on this page.

Also, if you get a chance to try a new file, please let me know. If it doesn't happen in a new file, it may be an issue of corruption in the original file. If that's the case, I recommend importing the slides into a new, blank project. Here's information on how to import existing slides into another project.

Best,

Christine

Thanks, I will give it a try.