In mobile phones, mp4 pops out of the player...

Dec 29, 2016

We have inserted a mp4 video in SL2. It works well in computer browser.

But in mobile phones, the video pops out of the player and plays in a very big window.

I don't know what's the problem...

Could anyone help me?

Thanks very much!

1 Reply
Alyssa Gomez

Hello Raphaella!

Thank you for reaching out here and for sharing a screenshot of what you're seeing on your mobile device. Can you share what type of device you're using, as well as the browser used to view the content?

It would also be helpful if you could share your .story file here so we can do some testing on our end. Just use the Add Attachment button at the bottom of the reply window, or if you prefer to send it privately, you can do so by way of this form.

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