I have been using the record audio feature without an issue. However, today when I opened up Storyline, for some reason, when I click on record, it counts down from 2 seconds and just get "stuck" at 1 second until record and won't go any further (ie will not allow me to record). Is there a corrupt file somewhere?? I've shut the programme down and re-opened and it still is behaving badly.
Would appreciate any thots as I'm desparate to finish my project!
Was this issue ever resolved? I have a few users with this exact issue. If it was resolved it would be helpful if people would post their resolutions to avoid repeat posts and future questions.
Sorry we missed your post last Friday - but I don't see where Ashley ever submitted a case, so I'm not sure what her issue was exactly. With that being said, this post is from 2012, and since then we've come out with a number of Storyline updates, we're currently on Update 5. So I'd first want to confirm that you're using the most recent update of Storyline.
I did get the problem resolved and part of it was my computer itself and the lack of processing power I needed and that my hard drive was too maxed out to get it to do anything else. Once I cleaned up things, everything worked well. Part of my learning curve, was finding out an external hard drive is a must if your computer was not purchased with the intent of building elearning modules!
Awesome thank you two for your assistance ill try both these steps and see how they pan out, we have alot of users in this environment that have overloaded systems as well so that may just be the cause haha
Our resolution was to run system cleanup with something like ccleaner, and reconfigure recording devices to a new microphone. seems to have cleared up the issue
10 Replies
Hi Ashley,
If you wouldn't mind submitting a support case, we'll be happy to take a look for you.
Always Happy to Help,
Adrian
Was this issue ever resolved? I have a few users with this exact issue. If it was resolved it would be helpful if people would post their resolutions to avoid repeat posts and future questions.
Thanks,
Anyone around?
Hi Austen and welcome to Heroes!
Sorry we missed your post last Friday - but I don't see where Ashley ever submitted a case, so I'm not sure what her issue was exactly. With that being said, this post is from 2012, and since then we've come out with a number of Storyline updates, we're currently on Update 5. So I'd first want to confirm that you're using the most recent update of Storyline.
Additionally if you're unable to record audio, there are some troubleshooting tips in this article that I would suggest going through next.
Hello all!
I did get the problem resolved and part of it was my computer itself and the lack of processing power I needed and that my hard drive was too maxed out to get it to do anything else. Once I cleaned up things, everything worked well. Part of my learning curve, was finding out an external hard drive is a must if your computer was not purchased with the intent of building elearning modules!
Sorry to not be able to help your issue, Austen.
Thanks Ashley for coming back to update us!
Awesome thank you two for your assistance ill try both these steps and see how they pan out, we have alot of users in this environment that have overloaded systems as well so that may just be the cause haha
Thanks Austen and please feel free to keep us updated!
Our resolution was to run system cleanup with something like ccleaner, and reconfigure recording devices to a new microphone. seems to have cleared up the issue
Thanks Austen for the update and I'm happy to hear you were able to resolve it!
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