Inconsistencies within Storyline, does anyone else experience this sort of thing?

Hello. I've been using Storyline for a couple years now and the kind of issue I'm about to describe is a constant hassle for my team and I when working in this program. 

Say I've got a Drag and Drop activity in Project A.. The user must drag correct answers onto a board and incorrect answers onto a bin. I have positive feedback text on a separate layer - Show layer 2 when any of x, y and z are 'Drop Correct'. Works perfectly. Awesome. 

A week later I need to make the same thing for another client with their branding. Same triggers, same layers, same number of items. However, this time the feedback doesn't work. Show layer 2 when any of x, y and z are 'Drop Correct'. Doesn't work. 

I check project A to make sure all my triggers are the same. I check the states of all my objects. Everything matches up. Project A works, Project B doesn't. 

It's almost as if Storyline has a mind of its own and simply decides what will work perfectly fine one day and wont on another. 

1 Reply
Christie Pollick

Hi, Peter -- So sorry to hear of the issues you are experiencing. Would you be able to provide some files so we can check out what's happening, please? Ideally, we would like to see one that is working as expected and one where you are seeing the inconsistencies. You are welcome to attach your files here, or if privacy is an issue, please use this form to submit your files for confidential review. 

In the meantime, there are a few troubleshooting steps we can run through to rule out the causes of some common issues. Please ensure that you are working locally as described here, and you may want to try importing the problematic file into a new file. If you are still having issues, you might want to try to repair Storyline. Also, please confirm that you are utilizing the most recent SL2 Update? Info on Update 5 can be found here